Summary
Work History
Education
Skills
Timeline
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CHRISTINA MCLACHLAN

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Work History

Member Services Specialist III

Centene Corporation (Ambetter)
  • Researched patient eligibility, coverage information, and benefit levels.
  • Assisted and followed up with clients regarding any problem or query to increase customer satisfaction, while providing accurate information.
  • Maintained accurate records of all transactions related to memberships including payments, renewals, and cancellations.

Patient Services Specialist II

VitaCare Prescription Services
  • Processed adjustments, cancellations, renewals, and reinstatement requests.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Senior Customer Service Specialist

FL Home Associates
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs..
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Maintained records of all customer interactions, inquiries, and transactions.

Education

Bachelor of Arts - Communications

Florida Agricultural And Mechanical University

Skills

  • Analysis Skills
  • Customer Support
  • CRM Software
  • Data entry proficiency
  • Policy enforcement
  • Complaint resolution
  • Quality assurance
  • Account management

Timeline

Member Services Specialist III

Centene Corporation (Ambetter)

Patient Services Specialist II

VitaCare Prescription Services

Senior Customer Service Specialist

FL Home Associates

Bachelor of Arts - Communications

Florida Agricultural And Mechanical University

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CHRISTINA MCLACHLAN