CHRISTINA MILAN
Fort Lauderdale,FL
Summary
Dynamic operations and business development leader with 15+ years of success in driving revenue growth through strategic partnerships and operational process improvements. Proven track record of exceeding sales targets and enhancing provider networks in fast-paced healthcare environments, aligning operations with regulatory standards.
Overview
20
20
years of professional experience
Work History
Director of Development & Operations
Medsbar / Premium Healthcare Pharmacy
Remote, FL
01.2025 - Current
- Led operational strategy and provider network development, enhancing specialty pharmacy services across physician practices and healthcare partners.
- Oversee operational workflows supporting provider onboarding, prescription coordination, and patient service delivery across a growing network of providers operating in multiple states.
- Collaborate with clinical, compliance, and leadership teams to ensure operations align with healthcare regulatory standards and patient privacy practices.
- Utilized CRM reporting and operational metrics to assess provider engagement, prescription trends, and service performance for informed decision-making.
- Coordinate with remote teams and provider partners to maintain consistent operational workflows and communication.
- Contributed to scalable operational processes, facilitating the organization's growth of an expanding provider network.
Business Development Manager
IRG Investment Firm
Fort Lauderdale, FL
01.2022 - 01.2024
- Exceeded sales targets 42% by identifying high-value opportunities and expanding the company's acquisition pipeline.
- Recruited, hired, and onboarded acquisition and requisition agents, creating a high-performing sales team.
- Conducted weekly sales meetings and one-on-one coaching sessions to enhance team performance and accountability.
- Designed structured coaching and performance documentation for employee development.
- Provided training on sales tools, CRM systems, and ARM platforms to support team productivity.
- Implemented CRM infrastructure that improved pipeline visibility and reporting accuracy.
- Supported organizational growth and revenue initiatives by establishing operational infrastructure for startup investment firm.
- Developed the firm's employee handbook, internal policies, and operational procedures.
- Organized and maintained HR documentation and internal operational systems.
Senior Consultant - Medical Division / Physician Relations
NuVision MD
Remote / Coral Springs, FL
01.2021 - 01.2023
- Developed physician engagement strategies that drove referral growth and bolstered client retention.
- Consulted on physician engagement, healthcare growth strategy, and operational optimization to enhance client outcomes.
- Revitalized underperforming client accounts, improving performance 30%.
- Managed and mentored a 24-person sales and marketing team supporting healthcare clients.
Hospital & Physician Representative
VITAS Healthcare
Fort Lauderdale, FL
01.2013 - 01.2021
- Developed and managed physician partnerships and hospital relationships to enhance hospice, infusion, wound care, and home health services.
- Delivered 61% revenue growth through expansion of physician referral networks.
- Increased physician referrals 29% through targeted clinical education and relationship development.
- Delivered educational presentations to physicians, hospital administrators, and discharge planners to promote service offerings.
- Onboarded hospital systems and large medical groups to expand market share and increase service accessibility.
Business Development Manager / Operations Manager
Physicians Weight Loss Center
Fort Lauderdale, FL
01.2010 - 01.2013
- Managed operational functions and growth initiatives for a physician-supervised medical practice specializing in weight management services.
- Oversaw day-to-day clinic operations including staff coordination, patient scheduling, and service delivery workflows.
- Supported workforce planning and staffing coordination to maintain efficient clinic performance and patient flow.
- Implemented systems to track patient intake, referrals, and operational trends to support data-informed operational decisions.
- Worked closely with physicians and administrative teams to maintain consistent operational standards and compliance with healthcare privacy regulations.
- Assisted with integration of virtual consultations and digital patient engagement tools to improve patient access.
Director of Operations
Physicians Weight Loss Center
Miami, FL
01.2010 - 01.2013
- Directed operational strategy and staffing for a multi-location medical practice.
- Managed staffing operations for 150-200 employees, including recruitment, training, scheduling, and performance oversight.
- Developed internal procedures and operational documentation supporting consistent service delivery across locations.
- Partnered with physicians and leadership teams to improve clinic efficiency and patient flow.
- Introduced operational improvements that allowed the clinic to support increasing patient demand while maintaining service standards.
- Ensured operations followed established healthcare privacy and compliance guidelines.
Pharmaceutical Sales Representative
Atlantic Pharmacy & Compounding
Pompano Beach, FL
01.2006 - 01.2010
- Managed physician relationships and specialty pharmaceutical accounts.
- Managed a $5.4M pharmaceutical portfolio, achieving 12% annual growth.
- Increased physician adoption of specialty therapies through consultative sales and clinical education.
Education
Bachelor of Arts - Healthcare Administration
Mount Ida College
West Newton, MassachusettsSkills
- Healthcare Operations Leadership
- Practice & Clinic Operations Management
- Workforce Planning & Team Development
- Operational Process Improvement
- Strategic Partnerships & Physician Engagement
- Organizational Development
- Sales Infrastructure & CRM Systems
- Data-Informed Decision Making
- Operational Analytics & Performance Tracking
- Healthcare Compliance & Regulatory Awareness
- Cross-Functional Leadership
- Bilingual Communication (English & Spanish)
Technology And Systems
- Salesforce
- HubSpot
- Trella Health
- Microsoft 365
- Google Workspace
- Slack
Executive Leadership Impact
- Delivered 61% revenue growth through expansion of physician referral networks and strategic healthcare partnerships
- Increased physician referrals 29% through targeted provider engagement initiatives
- Managed and mentored a 24-person sales and marketing team, improving client performance by 30%
- Oversaw staffing and operational coordination for 150-200 employees across multi-location clinical environments
- Managed a $5.4M pharmaceutical portfolio generating 12% annual growth
- Increased clinic revenue 18-22% through operational improvements and service expansion
Timeline
Director of Development & Operations
Medsbar / Premium Healthcare Pharmacy
01.2025 - Current
Business Development Manager
IRG Investment Firm
01.2022 - 01.2024
Senior Consultant - Medical Division / Physician Relations
NuVision MD
01.2021 - 01.2023
Hospital & Physician Representative
VITAS Healthcare
01.2013 - 01.2021
Business Development Manager / Operations Manager
Physicians Weight Loss Center
01.2010 - 01.2013
Director of Operations
Physicians Weight Loss Center
01.2010 - 01.2013
Pharmaceutical Sales Representative
Atlantic Pharmacy & Compounding
01.2006 - 01.2010
Bachelor of Arts - Healthcare Administration
Mount Ida College