Achieved high customer satisfaction by coordinating service orders and providing timely vehicle status updates.
Delivered accurate repair estimates and maintained thorough service records for seamless client transactions.
Cultivated strong client relationships by addressing concerns promptly and professionally.
Store Manager/Sales Associate
1 Year 11 Months
Chattanooga souvenirs | 11.2019 - 10.2021
Achieved high customer satisfaction by managing daily store operations and delivering exceptional service through efficient inventory practices.
Reduced waste and supported sales efficiency by strategically managing inventory levels to ensure product availability.
Maintained optimal product availability and store appearance through effective stock rotation and timely restocking.
Increased customer engagement and sales through impactful visual merchandising and attractive display setups.
Customer Service Representative
1 Year 1 Month
Valvoline Instant Oil Change | 06.2018 - 07.2019
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Managed customer transactions accurately using point-of-sale systems.
Assisted in maintaining inventory levels through effective stock management practices.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Improved resolution time with effective problem-solving for customer complaints.
Parts and Warranty Specialist
8 Months
Cannon Marketing | 09.2017 - 05.2018
Managed warranty claims processing to ensure timely resolution and customer satisfaction.
Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail
Managed timely and effective replacement of damaged or missing products.
Assisted customers with troubleshooting and part selection, used schematics of machines to providing knowledgeable guidance to ensure proper fitment of components.
Various Positions and Locations
13 Years 9 Months
Certified nursing assistant | 09.2003 - 06.2017
assisted patients with activities of daily living
works in different medical settings including hospitals nursing homes assisted living and personal homes
Pharmacy Technician
6 Years 4 Months
Walgreens | 04.1997 - 08.2003
I started out as a cashier and worked my way up to a certified pharmacy technicians. Focused on customer service.
Education
B.S. - Psychology
University of Tennessee | Chattanooga | 05-2009
A. S. - Science
Chattanooga state community college | Chattanooga, Tennessee | 08-2004