Overview
Work History
Education
Skills
Certification
Timeline

Christina Mitchell

East Ridge Auto Alignment
Chattanooga,Tennessee
1
Certification
28
years of professional experience

Work History

Service Writer

5 Years 8 Months
East Ridge Auto Alignment | 11.2019 - 07.2025
  • Achieved high customer satisfaction by coordinating service orders and providing timely vehicle status updates.
  • Delivered accurate repair estimates and maintained thorough service records for seamless client transactions.
  • Cultivated strong client relationships by addressing concerns promptly and professionally.

Store Manager/Sales Associate

1 Year 11 Months
Chattanooga souvenirs | 11.2019 - 10.2021
  • Achieved high customer satisfaction by managing daily store operations and delivering exceptional service through efficient inventory practices.
  • Reduced waste and supported sales efficiency by strategically managing inventory levels to ensure product availability.
  • Maintained optimal product availability and store appearance through effective stock rotation and timely restocking.
  • Increased customer engagement and sales through impactful visual merchandising and attractive display setups.

Customer Service Representative

1 Year 1 Month
Valvoline Instant Oil Change | 06.2018 - 07.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Managed customer transactions accurately using point-of-sale systems.
  • Assisted in maintaining inventory levels through effective stock management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.

Parts and Warranty Specialist

8 Months
Cannon Marketing | 09.2017 - 05.2018
  • Managed warranty claims processing to ensure timely resolution and customer satisfaction.
  • Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted customers with troubleshooting and part selection, used schematics of machines to providing knowledgeable guidance to ensure proper fitment of components.

Various Positions and Locations

13 Years 9 Months
Certified nursing assistant | 09.2003 - 06.2017

assisted patients with activities of daily living

works in different medical settings including hospitals nursing homes assisted living and personal homes

Pharmacy Technician

6 Years 4 Months
Walgreens | 04.1997 - 08.2003
  • I started out as a cashier and worked my way up to a certified pharmacy technicians. Focused on customer service.

Education

B.S. - Psychology

University of Tennessee | Chattanooga | 05-2009

A. S. - Science

Chattanooga state community college | Chattanooga, Tennessee | 08-2004

Skills

Customer services
Computer literacy
Communication skills
Leadership
Time management
Sales transactions
Customer service
Strong organization
Warranty processing
Estimating costs
Problem-solving
Multitasking
Shipping and receiving

Certification

CPhT Certified Pharmacy Technician

Timeline

Service Writer

East Ridge Auto Alignment
11.2019 - 07.2025Read More

Store Manager/Sales Associate

Chattanooga souvenirs
11.2019 - 10.2021Read More

Customer Service Representative

Valvoline Instant Oil Change
06.2018 - 07.2019Read More

Parts and Warranty Specialist

Cannon Marketing
09.2017 - 05.2018Read More

Various Positions and Locations

Certified nursing assistant
09.2003 - 06.2017Read More

Pharmacy Technician

Walgreens
04.1997 - 08.2003Read More

Chattanooga state community college

A. S. from Science
Read More

University of Tennessee

B.S. from Psychology
Read More
Christina Mitchell