Jaime Sams
Bonney Lake,Wa
Overview
19
19
years of professional experience
Work History
Service Writer
Pape Machinery
12.2020 - 06.2025
- Manage all aspects of service requests and repairs
- Processed repair quotes and processed all invoices/payments
- Sets up equipment delivery and timely transport
- Dispatch service technicians to service customers needs
- Coordinate with the service department to facilitate machines and equipment is completed
- Process all billing invoices and payments collected from customers
- Recommended equipment selections based on customer needs and job specifics
- Works directly with sales team to provide excellent customer service to build a loyal client base
- Be able to articulate the benefits of products and functions to prospective customers
- Provided exceptional customer service and equipment recommendations and also well at multi-tasking and attention to detail
Customer Service Manager
Walmart
10.2014 - 07.2021
- Opening and closing procedures, auditing tils, filling change orders and dropping tils for nightly deposits
- Able to multitask in fast paced situations and meeting deadlines
- Giving superior customer service and servicing any customer need or concern
- Excellent knowledge of company policies and procedures
- Assist with training and managing concerns in a timely manor
- Supervised a team of up to 8 staff members
- Dependable and promoted from cashier in 8 months
School Bus Driver
Enumclaw School District
04.2019 - 12.2020
- Transporting students safely to and from school in the morning and afternoons
- Maintaining a clean and mechanically sound bus at the times
- Obeying all traffic laws and ensure the safety of all students
- Performing inspections of the bus before and after each route
- Managing over 60 students requiring them to obey all bus rules to ensure a safe and healthy environment
- CPR Trained and Certified
- Very well at multi-tasking and attention to detail
Client Service Specialist
Columbia Bank
11.2018 - 12.2019
- Excellent grasp of bank policies and procedures
- Able to handle multiple customer requests and concerns with utmost professionalism and respect
- Cashed checks/Withdrawals, Deposits, loan payments and credit card payments
- Answered phones, taking messages and solving customer concerns
- Cash drawer management and balancing daily
- Recommending additional products and services to customer depending on their needs
Payroll Specialist
Paychex
06.2006 - 03.2013
- Managing a client base of 300+ clients and assisted with all payroll related needs
- Imputing accurate payroll and confidential information
- Processing new employees and employee terminations
- Reconciling and amending quarterly and annual tax returns
- Managing calls, messages and returning emails timely
- Superior customer service and promoted from receptionist in 13 months
Education
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Green River Community College
Auburn, Waundefined
Auburn Riverside High School
Auburn, WaSkills
- 5 years construction industry and rental
- 11 years in the banking industry
- 28 years customer service experience with high level of integrity
- 8 years Payroll and HR Services
- 10 year of Payroll and tax experience
- 10 key, Word and Excel
- Cash Management and Data entry
- Focused on superior customer service
- Team Management
- CDL License and current DOT physical
- CPR trained and Certified
Community Service
Whiteriver Wolverines Junior Football and Cheer- Executive Board Member, Carbon Glacier Mavericks Jeep Club-Executive Board Member, Relay for Life Volunteer, International order of the Rainbow for girls Sumner #6 -Mother Advisor, Mountain Meadow Elementary PTA Volunteer, Glacier Middle School PTA Volunteer, Enumclaw Food Service Volunteer, Tacoma Harley Owners Group-Board Member
Timeline
Service Writer
Pape Machinery
12.2020 - 06.2025
School Bus Driver
Enumclaw School District
04.2019 - 12.2020
Client Service Specialist
Columbia Bank
11.2018 - 12.2019
Customer Service Manager
Walmart
10.2014 - 07.2021
Payroll Specialist
Paychex
06.2006 - 03.2013
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Green River Community College
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Auburn Riverside High School
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