Reading and spending time with family, especially my 2 new grandbabies
Quinn Gautreaux
Gonzales,LA
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
11
11
years of professional experience
Work History
Service Writer
Ascension Honda
06.2025 - 10.2025
- Managed customer service inquiries and appointment scheduling for vehicle maintenance and repairs.
- Collaborated with technicians to ensure accurate diagnosis and timely completion of service requests.
- Developed comprehensive service recommendations based on thorough vehicle inspections and customer needs.
- Streamlined service processes, improving workflow efficiency and enhancing customer satisfaction scores.
- Led initiatives to enhance customer engagement through follow-up communications post-service visits.
Leasing ServiceWriter
Kenworth of Louisiana
02.2024 - 09.2025
- Managed service appointment scheduling, optimizing workflow and reducing customer wait times.
- Assisted customers in understanding service needs and recommended appropriate maintenance solutions.
- Documented service history and customer interactions in dealership management software for accurate record-keeping.
Service Writer
Capitol Freightliner
10.2021 - 01.2024
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Manager
Chevron-TNT
12.2019 - 10.2021
- Managed cashier scheduling and training to enhance operational efficiency.
- Maintained on-call availability to cover shifts as needed.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Delegate duties and lead team in positive manner.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Elective Teacher
The Church Academy
08.2014 - 05.2018
- Instructed class on how to design schools' yearbook.
- Sold ads to local businesses, organized fundraisers for school and lead picture day and numerous school events.
- Microsoft Surface System.
Education
Diploma - General Studies
East Ascension High
Gonzales05.1997
Skills
- Over 20 years exceptional customer service skills
- 5 years' experience in Management
- Outstanding organizational and time management
- Strong interpersonal, problem solving and decision-making
- Great ability to handle multiple priorities
- Fast and dependable learner
- Attended several Leadership classes
Interests
Timeline
Service Writer
Ascension Honda
06.2025 - 10.2025
Leasing ServiceWriter
Kenworth of Louisiana
02.2024 - 09.2025
Service Writer
Capitol Freightliner
10.2021 - 01.2024
Manager
Chevron-TNT
12.2019 - 10.2021
Elective Teacher
The Church Academy
08.2014 - 05.2018
Diploma - General Studies
East Ascension High