Christina Moctezuma
Woodstock,IL
Summary
To obtain an administrative position where experience and commitment will be utilized and advanced.
Overview
18
18
years of professional experience
Work History
Customer Experience Coordinator
Lakeshore Recycling & Disposal
Rosemont, IL
03.2022 - Current
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Actively maintained customer accounts for past due balances .
- Upsold porta potties for events .
Clinic Coordinator 2/ Financial Coordinator
Rush University Medical Center
Chicago, IL
08.2010 - 03.2022
- Provided exceptional customer service and personal assistance
- Collected on patient accounts
- Applied strong communications and interpersonal skills.
- Obtained prior authorizations from insurance carriers for outpatient infusion therapies .
- Analyzed patient medical notes to obtain relevant information and ensure proper documentation is in the patients chart .
Registration Representative
Elmhurst Memorial Hospital
Elmhurst, IL
08.2008 - 12.2010
- Exceeded daily quotas for collecting ER co-payments
- Obtain inpatient and outpatient consents
- Prepared patient information obtained from ambulances demonstrating quick thinking skills and the ability to multitask while remaining focused and calm under pressure.
Service Representative
Loyola University Medical Center
Maywood, IL
02.2006 - 08.2010
- Registered and scheduled patient appointments
- Maintained and prepared patient charts
- Collected co-payments
- Received multiple customer service awards.
Education
Associates in Applied Science - Medical Assisting
Robert Morris College
Chicago, IL01.2004
Skills
- Microsoft Office XP
- EPIC
- IDX
- Patience and composure
- Problem-solving abilities
- Customer Service
- Customer Relations
- Critical Thinking
- Active Listening
Phone
(773) 277-2692, (773) 301-0213
References
Available upon request.
Training
Access Community Health Network, Chicago, IL, Medical Assistant, 05/2004, 07/2004, Multi-disciplined clinic, including Family Practice, Pediatrics, Ob/Gyn, Internal Medicine and Family Planning., Took vital signs, performed urinalysis, blood chemistries and throat cultures, prepared examination rooms and patients for procedures, and maintained patient charts.
Timeline
Customer Experience Coordinator
Lakeshore Recycling & Disposal
03.2022 - Current
Clinic Coordinator 2/ Financial Coordinator
Rush University Medical Center
08.2010 - 03.2022
Registration Representative
Elmhurst Memorial Hospital
08.2008 - 12.2010
Service Representative
Loyola University Medical Center
02.2006 - 08.2010
Associates in Applied Science - Medical Assisting
Robert Morris College