Christina Molina
Jersey City,NJ
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
RWJBarnabas Health
11.2023 - Current
- Facilitated patient check-in and check-out processes to enhance workflow efficiency.
- Coordinated appointment scheduling and managed patient inquiries to ensure optimal service delivery.
- Implemented electronic health record updates for accurate patient information management.
- Assisted in insurance verification processes, improving claim submission accuracy and reducing delays.
- Trained new staff on operational procedures and customer service standards to maintain high quality care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Currently using Epic system.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Led initiatives to streamline communication between departments, enhancing overall patient experience.
- Developed training materials for staff development, fostering a culture of continuous improvement in service delivery.
Device Clinic Coordinator
Barnabas Health Medical Grp - NJCA
05.2020 - 11.2023
- Identify and enter information into Cerner and Paceart System- pacemaker implants, defibrillator implants, Generator changes, Lead revisions etc.
- Enroll patient information in NJCA Clinic systems (multiple systems) such as demographics, scan and verify insurance.
- Confirm appointments; Schedule postop visits and provide Postop instructions to patients.
- Prepare patient records for satellite offices.
- Perform follow up calls and answer patient concerns.
- Schedule remote transmissions for patients.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Care Coordinator
Barnabas Health Medical Grp - NJCA
01.2011 - 01.2020
- Greet patient when entering the practice.
- Obtain accurate and updated patient information including insurance information.
- Confirm apps, Collect copays and close monies batch.
- Retrieve referrals.
- Adhere to the standards identified in BHMG.
- Coordinated patient scheduling and appointment management within electronic health record systems.
- Facilitated effective communication between patients, healthcare staff, and specialists to enhance care delivery.
- Developed and maintained patient care plans in collaboration with multidisciplinary teams.
- Ensured compliance with healthcare regulations and organizational policies during patient interactions.
- Implemented process improvements to optimize patient flow and reduce wait times in clinical settings.
- Trained new staff on best practices for patient coordination and system utilization to ensure consistency.
- Monitored patient follow-up activities, ensuring timely responses and continuity of care post-appointment.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Receptionist
Clifford Medical & Rehabilitation
01.2008 - 01.2011
- Performing all front desk duties i.e., handling all clerical duties, intake appointment and scheduling.
- Verifying motor vehicle insurance, data entry, translating, directing inbound calls.
- Responsible for opening and closing office daily.
Education
High School Diploma -
Citone Institute
Edison, NJ01-2005
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William L. Dickinson H.S.
Jersey City, NJ01-2004
Skills
- Cerner/Power Chart
- Paceart
- Merlin
- Latitude
- Medtronic
- Navinet
- HIPAA Guidelines
- Computer Expertise
- Attention to Detail
- Insurance verification
- Insurance verifying
- HIPAA compliance
- Customer service
- Scheduling appointments
- Payment collection
- Patient confidentiality
- Appointment scheduling
- Eligibility determination
- Data entry proficiency
- Fluent in spanish
LANGUAGES:
Able to communicate verbally and write in fluent Spanish
Timeline
Patient Service Representative
RWJBarnabas Health
11.2023 - Current
Device Clinic Coordinator
Barnabas Health Medical Grp - NJCA
05.2020 - 11.2023
Patient Care Coordinator
Barnabas Health Medical Grp - NJCA
01.2011 - 01.2020
Receptionist
Clifford Medical & Rehabilitation
01.2008 - 01.2011
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William L. Dickinson H.S.
High School Diploma -
Citone Institute
RELATED EXPERIENCES:
- Receptionist, The Center For Gastroenterology Secaucus, NJ 2007-2008
- Medical Assistant, Health Practice Management Newark, NJ 2005-2007
- Sales Associate, Staples Inc. Edgewater, NJ 7/04-11/04
- Customer Service Representative, Holy Name Hospital Teaneck, NJ 2003-2004