Christina Moore
Canton,MI
Summary
Proven Medical Assistant with a track record of enhancing patient care and support at Henry Ford Health System. Skilled in HIPAA compliance and delivering exceptional customer service. Demonstrated ability to improve clinical workflows and patient satisfaction. A reliable team player committed to maintaining high standards of medical care and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Henry Ford Health System
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Digestive Health Associates
03.2020 - 03.2023
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lab Assistant
Helix Diagnostics
07.2018 - 01.2020
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Customer Service Representative
Henry Ford Health System
07.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor In Applied Science - Respiratory Therapy
Schoolcraft College
Livonia, MIMedical Assistant Certification -
Ross Medical Education Center
Canton, MI02.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Direct patient care
- Reliable team player
- CPR
- Medical procedures
Certification
CPR certified through the American Heart Association
Timeline
Medical Assistant
Henry Ford Health System
03.2024 - Current
Medical Assistant
Digestive Health Associates
03.2020 - 03.2023
Lab Assistant
Helix Diagnostics
07.2018 - 01.2020
Customer Service Representative
Henry Ford Health System
07.2016 - 09.2017
Bachelor In Applied Science - Respiratory Therapy
Schoolcraft College
Medical Assistant Certification -
Ross Medical Education Center
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