Christina M Rivera
Summary
Qualifications Summary Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location, and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering several years of related experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Melville
06.2021 - 12.2025
- Sorted and organized customer orders for efficient processing and shipment.
- Packed products accurately to ensure protection during transit to customers.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Collaborated with team members to optimize workflow and improve efficiency.
- Followed safety protocols diligently to minimize workplace accidents and hazards.
- Communicated effectively with supervisors regarding workload and operational challenges.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed merchandise for delivery and moved items to delivery area.
Sales Associate
Zara
Huntington Station
11.2023 - 02.2025
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Assisted customers in selecting fashion items and provided personalized styling advice.
- Collaborated with team members to create engaging visual displays for promotions.
- Resolved customer inquiries and issues promptly to enhance shopping experiences.
- Participated in inventory management by restocking shelves and conducting counts.
- Educated customers on product features and benefits to encourage purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Shoprite
Bay Shore
10.2022 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Handled returns and exchanges according to store policy.
- Assisted customers with product inquiries and store navigation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured cleanliness and safety standards were upheld in work area.
- Provided exceptional customer service during peak shopping hours.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
Sales Associate
Dollar General
The Bronx
05.2018 - 05.2021
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to create engaging visual displays for promotions.
- Resolved customer inquiries and issues promptly to enhance shopping experiences.
- Processed transactions efficiently using the point-of-sale system.
- Participated in inventory management by restocking shelves and conducting counts.
- Educated customers on product features and benefits to encourage purchases.
- Supported sales initiatives by promoting loyalty programs and special offers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
The Children’s Place
Brooklyn
04.2017 - 04.2021
- Assisted customers in selecting fashion items and provided personalized styling advice.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using the point-of-sale system.
- Collaborated with team members to create engaging visual displays for promotions.
- Participated in inventory management by restocking shelves and conducting counts.
- Educated customers on product features and benefits to encourage purchases.
- Supported sales initiatives by promoting loyalty programs and special offers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Cascades High School
New York, NY06-2013
Skills
- Problem solving
- Order processing
- Product packing
- Handheld scanner operation
- Safety compliance
- Flexibility
- Critical thinking
- Communication
- Teamwork
- Organization
- Creativity
- Attention to detail
- Data entry
- Multitasking and organization
- Shipment receiving
- Labeling and wrapping
- Teamwork and collaboration
- Barcode scanning
- Shipping and receiving
- Merchandise sorting
- Package verification
- Warehouse safety
- Pulling and preparing orders
- Shipment preparation
- Merchandise inspections
- Order picking
- Order fulfillment
- Material handling
- Hazardous material disposal
- Punctual and reliable
- Responsibility
- Emotional Intelligence
- Time Management
- Adaptability
- Computer software and application knowledge
- Mathematics
- Administrative
- Time management
- Cash handling
Certification
- Class D Driver’s License
- Security License
- Eight- and Sixteen-Hour Security Certification
Additional Information
Amazon, Zara, Shoprite, Dollar General, The Children’s Place
Timeline
Sales Associate
Zara
11.2023 - 02.2025
Cashier
Shoprite
10.2022 - 10.2023
Fulfillment Associate
Amazon
06.2021 - 12.2025
Sales Associate
Dollar General
05.2018 - 05.2021
Sales Associate
The Children’s Place
04.2017 - 04.2021
High School Diploma -
Cascades High School