Christina M.Semiens
Houston
Summary
Dynamic Patient Access Representative with proven success at Gulf Coast Health Center, enhancing patient registration and appointment scheduling processes. Expert in insurance verification and HIPAA compliance, delivering exceptional customer service. Recognized for boosting team productivity and ensuring accurate data management, while demonstrating strong empathy and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Gulf Coast Health Center
Galveston, TX
04.2025 - 05.2026
- Streamlined patient registration processes by implementing electronic health record systems.
- Executed thorough insurance verification and eligibility assessments to ensure accurate patient account management.
- Optimized appointment scheduling processes to improve patient access and satisfaction.
- Oversaw incoming patient inquiries, delivering timely and accurate information.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Ensured compliance with healthcare regulations in all patient interactions.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Oversaw patient registration in a high-volume emergency department with over 30 beds, managing 50+ intakes per shift with 98% accuracy.
- Validated insurance benefits eligibility and secured authorization for emergency services.
- Facilitated patient admissions and secured emergency treatment consents while ensuring adherence to HIPAA and JCAHO regulations.
- Streamlined collection of co-pays and deductibles during patient registration to enhance financial transparency.
- Oversaw patient flow by efficiently triaging incoming phone calls and collaborating with nursing staff to prioritize critical intakes.
- Ensured accurate updating of patient demographic information and digital records to enhance data integrity.
- Managed sensitive tasks, including coordination of autopsies, funeral director arrangements, and organ donation documentation.
Patient Access Representative
GetixHealth
Houston, TX
01.2021 - 05.2024
- Facilitated patient registration processes to ensure accurate data collection and entry.
- Assisted patients in navigating insurance verification and benefits confirmation.
- Coordinated with clinical staff to streamline appointment scheduling and improve patient flow.
- Managed incoming calls, addressing inquiries regarding services and appointment availability.
- Supported billing department by providing necessary information for claims processing.
Education
Medical Assistant - Medical Assistance
The College of Healthcare Professions
Houston, TX05.2012
High School Diploma -
Stanberry Home School
Houston, TX05.2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Multitasking and organization
- Registration and admissions
- Medical terminology
- EMR
- Problem-solving
- Strong empathy
- Quality assurance
Timeline
Patient Access Representative
Gulf Coast Health Center
04.2025 - 05.2026
Patient Access Representative
GetixHealth
01.2021 - 05.2024
Medical Assistant - Medical Assistance
The College of Healthcare Professions
High School Diploma -
Stanberry Home School