Christina Newell
Pearl,MS
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
27
27
years of professional experience
Work History
Office Manager
HamiltonDavis Mental Health
09.2019 - Current
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Schedule Psychological Assessment with appointment Doctor/Nurse Practitioner, Scheduling for therapists and peer support specialist
- Responsible for direct supervision of all front office personnel and MHT
- Coordinates with back office management to ensure operational efficiency
- Establish procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management, screening for and referral, insurance verification, and precertification processes
- Preparing and typing routine correspondence, form letters and reports
- Recording the minutes of meetings and providing the resulting documents as necessary
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
Malachi Financial
10.2019 - 09.2020
- Seeks out and creates opportunities to promote products and services
- Report monthly sales figures
- Participates, joins, supports, and encourages team participation, in local community based organizational events
- Customer queries, complaints and any issues
- Oversee adherence to office policies and procedures
- Analyze and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Coordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Review and approve office supply acquisitions
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain office bills and banking
Insurance Caller
RevClaims
02.2019 - 10.2019
- Making outbound calls and receiving inbound calls from patients and insurance companies daily
- Investigate and process insurance claims filed by patients
- Interview patients to gather pertinent information
- Enter data into computer systems
- Verify coverage's and process a variety of claims
Special Project Officer III
Mississippi Department of Health
05.2013 - 08.2018
- Conducts surveys of health care institutions and facilities throughout the state
- Verify all Medical credentials in Hospital and Personal Care Homes
- Obtains pertinent data concerning health agency services and administration through observation, review of records, including medical, and interviews with facility or agency staff
- Relates complicated and frequently changing state and federal standards to providers
- Data entry, clerical services, customer service
- Compiles information and prepares reports and related documentation of the results of facility surveys
- Participates in staff development programs
- Investigates complaints levied against health care providers
- Well-organized work, keeping records, producing reports and delivering practical administration
- Scheduler for surveys over the State of Mississippi
- Emergency Response Team
Office Manager
State Farm Insurance
01.1998 - 09.2012
- Supervise department staff in meeting assigned goals and job duties
- Marketing different target markets
- Schedule appointments
- Coordinate and support sales development activities, retention programs
- Seeks out and creates opportunities to promote products and services
- Report monthly sales figures
- Participates, joins, supports, and encourages team participation, in local community based organizational events
- Customer queries, complaints and any issues
- Banking- Auto loans, opening checking and savings accounts and credit cards
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, and property, medical and dental insurance
Education
Associate - Business Administration
Belhaven University
Jackson, MS04.2011
Diploma -
Barstow High School
06.1996
Skills
- Office Management
- Insurance Sales
- Business Development
- Office Administration
- Microsoft Outlook
- Customer service
- Medical Scheduling
- Medical Office Experience
- Insurance Verification
- Medical Records
- Training and coaching
Timeline
Office Manager
Malachi Financial
10.2019 - 09.2020
Office Manager
HamiltonDavis Mental Health
09.2019 - Current
Insurance Caller
RevClaims
02.2019 - 10.2019
Special Project Officer III
Mississippi Department of Health
05.2013 - 08.2018
Office Manager
State Farm Insurance
01.1998 - 09.2012
Diploma -
Barstow High School
Associate - Business Administration
Belhaven University
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