Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher

Christina Ochoa

Retail Manager
STOCKTON,California

Summary

Results-driven Store Manager possessing strong leadership, motivational, communication and organizational skills. Ace at increasing profits and exceeding expectations by mentoring staff and interacting with customers. Reputation for consistently achieving goals, displaying professionalism and integrity. Dedicated to motivating higher sales through team building, positive reinforcement and leadership.

  • High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
Stockton, CA
11.2022 - Current
  • Assisted store manager in meeting standards for customer service and quality.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Managed and motivated employees to be productive and engaged in work.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Store Manager

Rainbow Shops
Stockton, CA
07.2018 - 08.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased profits 25% or more through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business by developing and maintaining strong team of 15+ employees devoted to customer service.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Onboarded new employees with training and new hire documentation.
  • Hired, trained and supervised retail team members bringing in $1,200,000+ in annual revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Accomplished multiple tasks within established timeframes.
  • Reduced shrinkage to 0.71% by closely monitoring inventory and security procedures.

Cashier

Dollar Tree
STOCKTON, CA
07.2017 - 07.2018
  • Operated cash register for cash, check and credit card transactions with 100% excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Closing Manager

Starbucks
Stockton, CA
06.2014 - 05.2016
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Eased team transitions and new employee orientation through effective training and development.
  • OSHA audit score highest in region for 2015 @ 97%, recognized for cleanliness and standard compliance by regional manager.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness

Education

High School Diploma -

Lindbergh Adult School
Manteca, CA
1996

Skills

  • Store Opening and Closing
  • Business Leadership
  • Management Team-Building
  • Records Organization and Management
  • Time Management
  • Cash Management
  • Payroll Management
  • Inventory Management
  • Recruiting and Hiring
  • Employee Training
  • Employee Scheduling
  • Performance Monitoring and Evaluation
  • Employee Terminations
  • Store Merchandising
  • Multitasking and Organization
  • Loss Prevention Procedures

Certification

  • Certificate of Appreciation, Lodi Unified School District, Connected Careers - 2021
  • Recognized for top sales increase of more than 25%, Rainbow Shops - February - June 2021, October 2021, November 2021; resulting in $1,200,000+ doubling annual revenue

Timeline

Assistant Store Manager

Dollar Tree
11.2022 - Current

Store Manager

Rainbow Shops
07.2018 - 08.2022

Cashier

Dollar Tree
07.2017 - 07.2018

Closing Manager

Starbucks
06.2014 - 05.2016

High School Diploma -

Lindbergh Adult School

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Christina OchoaRetail Manager