Customer service
Open To Work
Christina O'Connor
Countryway Golf Club
Columbus,OH
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
HousekeeperBartenderCustomer Service Representative
Work Type
Part TimeFull Time
Location Preference
On-Site
Location:
Columbus, OH
Open to relocation:
No
1
Certification
9
years of professional experience
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Bartender/Customer Service Representative
5 Years 1 Month- Prepared and served a variety of beverages to guests efficiently
- Maintained cleanliness and organization of bar area to ensure optimal workflow
- Engaged with patrons to provide exceptional customer service and enhance experience was smooth operation during high-traffic periods.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Obtained cash bank and stocked service bar to prepare for operation.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Housekeeper
7 Years 6 Months- Cleaned and sanitized living spaces, ensuring high standards of hygiene and organization.
- Managed laundry processes, including washing, drying, and folding linens efficiently.
- Assisted in inventory management by tracking cleaning supplies and notifying employer of needs.
- Developed effective routines to maintain cleanliness throughout the home consistently.
- Implemented time-saving techniques for daily chores, enhancing overall household efficiency.
- Trained new staff on proper cleaning procedures and safety protocols to ensure quality standards.
- Coordinated deep cleaning schedules to address specific areas requiring attention regularly.
- Monitored equipment usage and performed basic maintenance to prolong lifespan of cleaning tools.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Maintained cleanliness and sanitation standards across all office spaces.
Bartender
3 Years 11 Months- Mix and serve beverages according to standardized recipes, ensuring consistent quality and customer satisfaction.
- Handle cash register operations, processing transactions accurately while maintaining accountability for cash flow.
- Maintain bar cleanliness and comply with health regulations, ensuring a safe environment for patrons and staff.
Education
High School Diploma
Skills
Schedule adherence
Positive attitude
Verbal and written communication
Client communication
Regular availability
Schedule management
Schedule coordination
Honest and trustworthy
Flexible schedule
Client privacy
Adaptability and dependability
Clean background check
Pet care management
Prepare food
Senior pet care
Reliability
Attention to detail
Certification
ABC BARTENDING
EXTRACURRICULARS
Very passionate about bowling, gardening, painting, arts & crafts. Very passionate about bowling, gardening, painting, arts & crafts.
Timeline
Bartender/Customer Service Representative
Countryway Golf Club
04.2021 - 05.2026Read More
Housekeeper
Private Home
03.2017 - 09.2024Read More
Bartender
American Legion Post 152
02.2017 - 01.2021Read More
Hennepin Technical College
High School Diploma
Read More
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States