Grace Whittington
Grayslake,IL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a customer service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Customer Service Representative
Aladdin Food Service
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained stock inventory database and managed purchase orders based on knowledge gained from sales reports.
- Secured Illinois liquor license, maintaining adherence to state laws.
Front Desk Receptionist/ Kennel Attendant
Tracy’s Doggone Farm
04.2023 - 12.2024
- Responsible for checking dogs in daily for Daycare, Boarding, and Grooming
- Ensuring having the proper vaccinations per State Law
- While maintaining a specific schedule for the kennel, performed daily janitorial tasks after dogs to provide a safe and sanitary environment
- Let 20+ dogs out individually, administer medication to dogs and cats, vaccinate and give insulin shots if needed
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Mundelein Pediatrics
03.2022 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Applied knowledge of the EPIC system to maintain accurate patient information and improve workflow.
Tanning Consultant/Keyholder
Tropical tan
03.2021 - 11.2021
- Handled keyholder responsibilities, including opening and closing the salon and maintaining security protocols.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Certified in providing professional spray tan services.
Education
Bachelor of Science - Medical Imaging
College of Lake County
Grayslake, IL05-2027
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Engaging personality
- Inventory
- Quick learner
Certification
- Illinois BASSET Certification
Timeline
Bartender/Customer Service Representative
Aladdin Food Service
05.2024 - Current
Front Desk Receptionist/ Kennel Attendant
Tracy’s Doggone Farm
04.2023 - 12.2024
Front Desk Receptionist
Mundelein Pediatrics
03.2022 - 05.2022
Tanning Consultant/Keyholder
Tropical tan
03.2021 - 11.2021
- Illinois BASSET Certification
Bachelor of Science - Medical Imaging
College of Lake County
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