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Stephanie Howard
Bartender
Antioch,TN
Summary
Hardworking Customer Service with 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Bartender/Customer Service Representative
HMSHOST International
BNA AIRPORT NASHVILLE TN
08.2013 - Current
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Crafted and served a wide variety of beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service flow.
- Trained new staff on drink preparation techniques and customer service standards.
- Provided excellent customer service, resolving issues promptly to maintain positive atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained cleanliness and organization of bar area to promote efficiency and safety.
- Provided exceptional customer service, resolving issues promptly to maintain positive experiences.
Server /Trainer Coordinator
T.G.I. Friday's
Methuen, MA
08.2005 - 05.2012
- Developed lesson plans, instructional materials and written practice tests for Trainer and New Trainees for training courses.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created and oversaw 6 training programs for T G I Friday's operations.
Education
No Degree - Criminal Justice
Northern Essex Community College
Haverhill, MA06.2005
Skills
- Sales
- Cash Handling
- Cash Register Operation
- Point of Sale Systems
- Problem-solving skills
- Strong multitasking
- Highly reliable
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
Timeline
Bartender/Customer Service Representative
HMSHOST International
08.2013 - Current
Server /Trainer Coordinator
T.G.I. Friday's
08.2005 - 05.2012
No Degree - Criminal Justice
Northern Essex Community College