I am trying to go to school to get my degree in nursing
CHRISTINA ODOM
McDavid
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Fraud MSR III
Navy Federal Credit Union
12.2022 - Current
- Delivered exceptional service to members, addressing inquiries and resolving issues effectively.
- Collaborated with team members to streamline workflow, enhancing overall service efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Consumer Loan Specialist
Navy Federal Credit Union
03.2019 - 06.2022
- Complied with company quality standards and applicable regulations governing financing.
- Resolved customer complaints through research and investigation.
- Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions.
- Assisted clients through loan application process cycle through closing.
- Monitored pipeline by communicating with underwriters and processors.
- Reviewed loan agreements for completeness and accuracy.
- Gained knowledge of products and programs offered to educate clients about various product solutions.
- Promoted additional services for clients with more specialized needs.
- Helped clients identify their financial goals and identify strategies for achieving each target.
- Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current.
- Met with clients to complete application documentation, answer their questions and resolve any concerns or complaints.
- Compiled the complete credit and financial statements for each applicant as part of the application processes.
Customer Care Representative
Lingo Communications
01.2018 - 03.2019
- Managed high-volume call traffic while maintaining service quality standards.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Implemented best practices for handling escalated customer issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Administrative Assistant
State Of Florida - DCF
10.2016 - 04.2018
- Coordinated schedules and meetings for executives to optimize time management
- Managed correspondence and communications, ensuring timely responses and follow-ups
- Developed and maintained filing systems to enhance document retrieval efficiency
- Assisted in budget tracking and expense reporting for departmental projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Receptionist
Century Health And Rehabilitation Center
09.2011 - 12.2014
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to facilitate seamless service delivery.
- Maintained accurate patient records using electronic health record systems to support clinical operations.
- Trained new reception staff on procedures and software systems to enhance team performance.
- Collaborated with healthcare providers to ensure timely documentation of patient information and billing processes.
- Oversaw daily office tasks, ensuring adherence to regulatory compliance and organizational standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma - ROTC
Northview High school
Century, FLSkills
- Verify agreements
- Manage complaints
- Serve customer needs
- Complete loan applications
- Calculate payments
- Prioritization
- Planning
- Teamwork
- Public speaking
- Creative thinking
- Loan application management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Interests
Timeline
Fraud MSR III
Navy Federal Credit Union
12.2022 - Current
Consumer Loan Specialist
Navy Federal Credit Union
03.2019 - 06.2022
Customer Care Representative
Lingo Communications
01.2018 - 03.2019
Administrative Assistant
State Of Florida - DCF
10.2016 - 04.2018
Receptionist
Century Health And Rehabilitation Center
09.2011 - 12.2014
High School Diploma - ROTC
Northview High school