Christina Ogletree
Alpine,TN
Summary
Dynamic professional with extensive experience at Cookeville Collision Center, excelling in customer relations and appointment scheduling. Proven ability to enhance workflow efficiency and maintain data accuracy. Strong organizational skills and a service-oriented mindset drive client satisfaction and loyalty. Adept at managing multi-line phone systems and providing administrative support.
Overview
27
27
years of professional experience
Work History
Receptionist
Cookeville Collision Center
Cookeville, TN
04.2022 - Current
- Greeted clients and managed multi-line phone system to enhance customer experience.
- Scheduled appointments and coordinated services to optimize workflow efficiency.
- Assisted in maintaining organized reception area and updated client records accurately.
- Processed payments and handled transactions with attention to detail for financial accuracy.
- Provided information on services offered, addressing client inquiries effectively.
- Collaborated with auto technicians to ensure timely service delivery for customer satisfaction.
- Managed incoming correspondence and directed communications to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Provided information by phone as well as face to face interactions.
- Communicated with insurance companies regarding estimates and repair status as well as deductibles.
- Provided updates to rental companies regarding repair status and estimated completion dates.
- Accurately mirrored estimates from one estimating program into another.
Nail Technician
Glitz & Glamour
Livingston, TN
02.2017 - 04.2022
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and sanitation of tools and workstations, adhering to health and safety regulations.
- Assisted clients in selecting nail designs and polish colors, enhancing overall service experience.
- Educated clients on proper nail care and maintenance techniques for long-lasting results.
- Developed strong relationships with repeat clients, fostering loyalty through personalized service.
- Answered phones and booked appointments for other staff
Data Entry Clerk
ABC INOAC Exterior Systems
Livingston, TN
11.1998 - 02.2017
- Entered and updated data in company database accurately and efficiently.
- Verified data integrity through regular audits and cross-referencing records.
- Assisted team members with data-related inquiries to enhance workflow efficiency.
- Maintained organized filing systems for easy retrieval of documents and information.
- Trained new employees on data entry protocols and software usage effectively.
- Collaborated with departments to streamline data entry processes and reduce errors.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Worked in several other departments and completed many other tasks in the 18 years of employment.
Education
High School Diploma -
York Institute
Jamestown, TNCosmetology -
TCAT
Livingston, TNSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- File management
- Administrative support
- Schedule management
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Calendar management
- Service-oriented mindset
Timeline
Receptionist
Cookeville Collision Center
04.2022 - Current
Nail Technician
Glitz & Glamour
02.2017 - 04.2022
Data Entry Clerk
ABC INOAC Exterior Systems
11.1998 - 02.2017
High School Diploma -
York Institute
Cosmetology -
TCAT