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Accomplished Clinical Support Specialist with a proven track record at AccentCare, enhancing patient care through expert HIPAA knowledge and effective patient confidentiality practices. Skilled in clinical documentation and assessment, I significantly streamlined clinical processes and improved patient satisfaction. Demonstrates strong leadership in training healthcare staff, fostering a collaborative and results-driven team environment.

Analytical and detail-oriented insurance professional with over 10 years of experience in claims, customer service, and healthcare administration. Skilled in investigating and resolving member and provider concerns by reviewing clinical documentation, building accurate case files, and ensuring compliance with regulatory and organizational standards. Strong background in medical claims processing, appeals, and grievance resolution with proven ability to manage case inventory in production-driven environments. Recognized for accuracy, confidentiality, and timely resolution of cases while maintaining member advocacy and positive provider relationships. Proficient in Facets, Microsoft Word, Excel, and healthcare systems with expertise in data entry, documentation, and electronic inventory management.

Detail-oriented and results-driven administrative professional with a strong ability to stay organized and support day-to-day operations smoothly. Skilled in scheduling, communication, and juggling multiple priorities, while keeping things on track. Focused on growth, learning new tools, and bringing positive energy into every team I support.

Dynamic Clinical Support Specialist with a proven track record at AccentCare Home Health, excelling in patient care and clinical documentation. Recognized for enhancing team performance through effective communication and problem-solving skills. Adept in medication administration and committed to maintaining patient confidentiality while delivering compassionate care.
Patient-focused Clinical Support Specialist that brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry.

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Christina Ong

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Clinical Support Specialist

Nursing Unit Assistant

CNA

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High School Diploma -

Esthetics

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Clinical Support Specialist

Nursing Unit Assistant

CNA

High School Diploma -

Esthetics

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