Christina Ongoro
Mako Medical Laboratories
Carrboro,NC
5
years of professional experience
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Customer Service Representative
3 Years 4 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
Direct Support Coordinator
1 Year 6 Months- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
Associate Of Business Administration - Business Administration
Diploma
Skills
Business Development Understanding
Active Listening
Microsoft Excel
Account Management
Customer Relations
Microsoft PowerPoint
Typing Proficiency
Problem-Solving Ability
Customer Service
Customer Account Management
Timeline
Customer Service Representative
Mako Medical Laboratories
04.2023 - CurrentRead More
Direct Support Coordinator
Residential Services, Inc.
02.2022 - 08.2023Read More
Carrboro High School
Diploma
Read More
Durham Technical Community College
Associate Of Business Administration from Business Administration
Read More