Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Christina Ortiz

Christina Ortiz

Aubrey,Tx

Summary

Results-driven Verification Specialist with expertise in insurance verification, staff training, and patient communication. Committed to maintaining accuracy and compliance in electronic medical records while implementing quality control measures.

Overview

11
11
years of professional experience

Work History

Verification Specialist

Texas Health
Aubrey, Tx
08.2019 - Current
  • Coordinated efforts to address discrepancies in patient information and documentation.
  • Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
  • Contacted insurance companies to gather essential information regarding policies and payment benefits for patients.
  • Collaborated with other departments to ensure timely resolution of issues related to verification activities.
  • Navigated through multiple online systems to obtain documentation.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
  • Coordinated with clinics to convey insurance coverage specifics, such as exclusions and testing limitations
  • Communicated effectively with team members to streamline verification workflows.
  • Assisted in training new staff on insurance verification procedures and best practices.
  • Utilized electronic medical records (EMR) systems for documenting verification processes.

Receptionist

Texas Health Internal Medicine
Plano, Tx
12.2017 - 08.2019
  • Checked patients in and out, ensuring efficient flow of services.
  • Scheduled appointments and managed electronic health record systems for accuracy.
  • Verified insurance coverage prior to appointments to prevent delays.
  • Collected payments and generated deposit slips to maintain financial accuracy.
  • Answered phone calls, taking detailed messages for follow-up actions.
  • Cleaned and sanitized lobby and reception area to uphold hygiene standards.
  • Screened patients for COVID-19 symptoms, including temperature checks.
  • Scheduled and confirmed appointments.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Assistant Manager

Southwest X-ray
El Paso, Tx
10.2014 - 09.2017
  • Scheduled appointments efficiently.
  • Assisted with incoming calls and directed inquiries to appropriate personnel.
  • Trained new team members on operational procedures and customer service standards.
  • Generated weekly employee schedules.
  • Managed front desk operations and greeted visitors warmly.
  • Delivered concise instructions to patient prep regarding upcoming tests and procedures.
  • Generated STAT sheets, verbally relayed findings to the doctors within the hour, and provided patients with clear instructions to present to the ER with records and a disc in hand.
  • Administered electrocardiograms.
  • Assisted with preparation for arthrograms and nuclear medicine studies.
  • processed bank deposits.
  • Processed mail and packages to ensure timely delivery and distribution.

Education

Medical assistant -

Western Technical College
El Paso, TX
08.2014

High School Diploma -

Socorro High School
El Paso, TX
05.2010

Skills

  • Healthcare administration
  • Team collaboration
  • Training and development
  • HIPAA compliance
  • EMR data entry
  • Insurance benefits verification
  • Customer service
  • Detail orientation
  • Bilingual

References

  • Stephanie Baker, VOB Manager, 972-339-8806
  • Amanda Avila, Instructor, Western Technical College, 915-875-9652
  • Elida Garcia, Practice Manager, Tx Health Internal Medicine, 469-348-8850
  • Elsa Torres, Manager, Southwest X-ray, 915-626-8424

Languages

English
Professional
Spanish
Professional

Timeline

Verification Specialist

Texas Health
08.2019 - Current

Receptionist

Texas Health Internal Medicine
12.2017 - 08.2019

Assistant Manager

Southwest X-ray
10.2014 - 09.2017

Medical assistant -

Western Technical College

High School Diploma -

Socorro High School

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