Christina Oswalt
Johnstown,PA
Summary
Organized, versatile and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptionally competent, able to work and interact effectively with co-workers, customers and management. Highly motivated and I am able to work creatively and diligently to achieve goals in a timely fashion. Willingness to take on added responsibilities to meet team goals to benefit the company.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Breezeline
Johnstown, PA
07.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided solutions, recommendations and replacement with empathy and positive feedback
Certified Medication Technician
The Villa Assisted Living
Johnstown, PA
12.2012 - 07.2021
- Reviewed patient progress to document effects of any prescribed medication.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Telecaller
American Red Cross Blood Services
Johnstown, PA
01.2008 - 07.2012
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to donate blood products.
- Hands on experience in numerous blood recruitments of potential blood donors for critical replenishment of blood services
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
Pharmacy Technician
Conemaugh Memorial Medical Center
Johnstown, PA
05.1995 - 06.2007
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted and stocked all narcotics, mixed impatient I.V. fluids, and handled incoming trauma calls, well getting getting Trauma Med's ready for incoming life flight patients
Education
High School Diploma -
Bishop McCort
Johnstown, PAHigh School Diploma -
Greater Johnstown Career And Technology Center
Johnstown, PA06.1991
License Practical Nursing - Nursing Practice
Greater Johnstown Career And Technology Center
Johnstown, PA03.1995
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Order and Refund Processing
- Call Documentation
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Information Inputting
- Critical Thinking
Timeline
Customer Service Representative
Breezeline
07.2014 - Current
Certified Medication Technician
The Villa Assisted Living
12.2012 - 07.2021
Telecaller
American Red Cross Blood Services
01.2008 - 07.2012
Pharmacy Technician
Conemaugh Memorial Medical Center
05.1995 - 06.2007
High School Diploma -
Bishop McCort
High School Diploma -
Greater Johnstown Career And Technology Center
License Practical Nursing - Nursing Practice
Greater Johnstown Career And Technology Center
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