Christina Oulton
Pleasant Hill,MO
Summary
Operations and client relationship leader with 10+ years of experience in operations management, workforce planning, and process improvement. Proven ability to lead high-performing teams, improve efficiency, and drive customer satisfaction in fast-paced environments. Skilled in KPI tracking, staff development, and optimizing workflows to support business growth.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
SVB Wood Floors
Grandview, MO
05.2018 - Current
- Lead daily operations for a 50+ employee organization, improving workflow efficiency and project delivery timelines
- Manage workforce planning, scheduling, and labor allocation to optimize productivity and reduce downtime
- Implemented structured scheduling systems, increasing operational efficiency and visibility across teams
- Oversee employee performance, conduct evaluations, and develop training programs to improve retention and productivity
- Strengthen client relationships through proactive communication and service recovery strategies, increasing customer retention
- Identify operational gaps and implement process improvements to enhance overall business performance
Key Manager
Third Street Social
Lee's Summit, MO
08.2017 - 02.2022
- Promoted to Key Manager based on leadership performance and operational excellence
- Supervised front-of-house staff, ensuring high-quality service and efficient daily operations
- Managed opening and closing procedures, including cash handling, deposits, and financial accountability
- Resolved customer concerns and escalations to maintain customer satisfaction and retention
- Coordinated staff scheduling and shift operations during high-volume periods
- Enhanced team productivity by implementing efficient scheduling and task delegation
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
Education
No Degree - Educational Leadership And Management
Liberty University
Lynchburg, VASkills
- Workflow Optimization
- KPI Tracking
- Performance Metrics
- Team Leadership
- Client Relations
- Conflict Resolution
- Service Recovery
- CRM Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
Timeline
Senior Operations Manager
SVB Wood Floors
05.2018 - Current
Key Manager
Third Street Social
08.2017 - 02.2022
No Degree - Educational Leadership And Management
Liberty University