Dynamic Supervisor with proven leadership at the United States Postal Office, excelling in strategic planning and complex problem-solving. Enhanced team performance through effective coaching and quality control initiatives, fostering a culture of accountability and motivation. Skilled in workflow management, I successfully improved staffing efficiency during peak periods, ensuring exceptional customer service.
Hi, I’m
Christina Pabon
Broadview,IL
Summary
Overview
21
years of professional experience
Work History
United States Postal Office
Supervisor
12.2017 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Elite Staffing
Manager
03.2005 - 12.2017
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Arturo Velasquez InstituteChicago, IL
GED
University Overview
Skills
Schedule development
Complex Problem-solving
Quality control
Strategic planning
Team building
Staff discipline
Employee motivation
Decision-making
Workflow management
Staff development
Goal oriented
Verbal and written communication
Staff management
Policy enforcement
Employee development
Software experience
Task delegation
Public speaking
Safety protocols
Customer service
Coaching and mentoring
Priority management
Expectation setting
Documentation and reporting
Conflict resolution
Training and mentoring
Staff education
Performance management
Processes and procedures
Attention to detail
Relationship building
Policy and procedure development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
United States Postal Office
12.2017 - Current
Manager
Elite Staffing
03.2005 - 12.2017
Arturo Velasquez Institute
GED