Christina Pagurko
Whitefield
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Augusta House of Pancakes (AHOP)
04.2024 - Current
- Provide exceptional customer service by taking orders, suggesting menu items, and ensuring guest satisfaction
- Demonstrate strong knowledge of food and beverage offerings to describe and recommend items to guests accurately
- Maintain a clean and organized work environment while adhering to food safety regulations
- Collaborate effectively with kitchen staff and management to ensure timely and accurate order delivery
- Handle cash and credit transactions with accuracy and efficiency, while balancing cash drawer at the end of each shift
- Check back to ensure customers are satisfied with all food items
- Accurately record and submit each guest's food order to the kitchen staff
Crew Member
Sunrise Bagel
10.2023 - 07.2025
- Operate the front counter and attend to the cash register.
- Take orders, prepare meals, and collect payments.
- Demonstrate strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Work well with teammates and accept coaching from the management team.
Server
Stacks Pancake Co.
12.2024 - 02.2025
- Provide exceptional customer service by taking orders, suggesting menu items, and ensuring guest satisfaction
- Demonstrate strong knowledge of food and beverage offerings to describe and recommend items to guests accurately
- Maintain a clean and organized work environment while adhering to food safety regulations
- Collaborate effectively with kitchen staff and management to ensure timely and accurate order delivery
- Handle cash and credit transactions with accuracy and efficiency, while balancing cash drawer at the end of each shift
- Check back to ensure customers are satisfied with all food items
- Accurately record and submit each guest's food order to the kitchen staff
Crew Member
Jefferson Scoop
05.2022 - 06.2024
- Maintain a clean and organized store environment, adhering to all health and safety guidelines
- Handle cash and card transactions
- Train and supervise new employees to ensure a high level of customer satisfaction and an efficient workflow
- Manage day-to-day operations of the ice cream store, including inventory control and customer service
- Successfully manage a high volume of incoming customer inquiries and complaints, maintaining a positive and professional attitude at all times
- Demonstrate strong product knowledge to address customer questions and promote additional services and offerings effectively
- Take customer orders accurately
Education
High School Diploma -
Homeschooled
Whitefield, ME09-2024
Skills
- Customer service
- Order management
- Cash handling
- Inventory control
- Time management
- Effective communication
- Strong work ethic
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
Timeline
Server
Stacks Pancake Co.
12.2024 - 02.2025
Server
Augusta House of Pancakes (AHOP)
04.2024 - Current
Crew Member
Sunrise Bagel
10.2023 - 07.2025
Crew Member
Jefferson Scoop
05.2022 - 06.2024
High School Diploma -
Homeschooled
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