Christina Palm
Okinawa
Summary
Professional with broad experience in office automation, skilled in managing digital and physical records, scheduling, and communication systems. Known for strong team collaboration and adaptability to changing needs, ensuring reliable and efficient support for organizational operations. Proficient in office software, data entry, and administrative tasks, with focus on achieving results and improving workflow. Dependable and flexible, able to handle multiple priorities with consistent accuracy and attention to detail.
Overview
8
8
years of professional experience
Work History
Office Automation Clerk
Department Of The Navy
Okinawa Japan
07.2024 - Current
- Organized and maintained office files, ensuring accurate documentation and retrieval.
- Processed data through automated systems, enhancing workflow efficiency.
- Coordinated office supply inventory, facilitating timely procurement and availability.
- Assisted in training new staff on office automation procedures and software usage.
- Streamlined communication processes between departments to improve collaboration.
- Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
- Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
- Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
- Contributed to successful project completion by conducting thorough research on relevant topics and presenting findings accurately.
- Expedited workflow by processing incoming mail and routing documents to appropriate personnel swiftly.
- Provided excellent support to supervisors by coordinating schedules, preparing meeting materials, and assisting with project management tasks as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Dedicated 40 hours each week to fulfill full-time employment responsibilities.
Medical Administration
US NAVAL HOSPITAL OKINAWA – ORTHOPEDICS & PODIATRY
Okinawa, Japan
04.2022 - 07.2024
- Medical Scheduling
- Verify accuracy of patient's appointments to ensure zero no-show appointments.
- Coordinates and manages patient appointments while demonstrating a keen understanding of scheduling principles to optimize clinic efficiency.
- Resolves scheduling conflicts, ensuring seamless patient flow and minimizes disruptions in healthcare services.
- Employs advanced scheduling techniques to streamline patient appointments, showcasing a commitment to providing timely and organized healthcare services.
- Enhances patient accessibility to minimize departmental wait times.
- Anticipates and addresses potential scheduling conflicts with rapidly changing hospital service availabilities.
- Records Management
- Responsible for proper maintenance and upkeep of the Limited Duty Sailor and Marine Readiness Tracker as well as maintaining Light Duty Chits.
- Manages accurate and confidential patient records complying with HIPAA standards.
- Reviews Physician letters with an eye for detail, ensuring records have correct and easy-to-read grammar, and spelling for medical documentation.
- Reviews patient records for pertinent information to include past documentation, case history, and current patient information.
- Properly documents current patient insurance information on every encounter for hospital payment processing.
- Medical Customer Service
- Acts as the communication hub for Physicians, Hospital Services (Imaging, Emergency Department, Surgical Services), and the patient to address current and rapidly evolving patient care plans.
- Supports the Orthopedic and Podiatry staff with a focus on patient needs and Physician availability.
- Engages patients through proactive communication in advance of scheduled procedures and appointments resulting in very high patient contact.
- Trusted by the clinic’s Physicians to make decisions regarding to patient conditions urgency. Regularly screens patient’s needs to allow the Physician to prioritize the patient’s evolving care plan.
- Serves as a warm and inviting point of contact, manages a multi-line phone system and quickly replies to the clinic’s emails.
- CHENEGA TRI-SERVICES 40 hours per week
Program Assistant
MCCS – CHILD AND YOUTH PROGRAM
Jacksonville, NC
06.2018 - 07.2019
- Program Assistant
- Provided program oversight by using active listening and interpersonal skills to communicate effectively with children, fellow staff members, and parents as a dedicated Program Assistant overseeing special programs at the CDC facility.
- Compiled a comprehensive list of necessary supplies and materials for managed programs, ensuring seamless execution of diverse and engaging activities for the children and parents.
- Enforced rules and regulations for the program to foster a safe and enjoyable environment for children and teens participating in special programs.
- Developed and implemented a variety of fun and educational activities tailored to the diverse ages of children.
- Delivered written weekly progress reports to parents and guardians, maintaining open and transparent communication regarding each child’s experience and development.
- 40 hours per week
Education
CCMA – Certified Clinical Medical Assistant -
University of Texas – Arlington
Certified EKG Technician - undefined
University of Texas – Arlington
High School Diploma - undefined
Puente High School
Oxnard, CABasic Life Support (Infant, Child, Adult) - undefined
National CPR Foundation
04-2025
Skills
- Data entry expertise/Data organization
- Administrative support
- Document management
- Internal communications
- Purchase orders organization
- Calendar management
- Letter preparation
- Office equipment maintenance
- Meeting coordination
- Record preparation
- Travel coordination
- Statistical data gathering
- Time management
- Attention to detail
- Reliable and punctual
- Organizational skills
- Effective communication
Timeline
Office Automation Clerk
Department Of The Navy
07.2024 - Current
Medical Administration
US NAVAL HOSPITAL OKINAWA – ORTHOPEDICS & PODIATRY
04.2022 - 07.2024
Program Assistant
MCCS – CHILD AND YOUTH PROGRAM
06.2018 - 07.2019
Certified EKG Technician - undefined
University of Texas – Arlington
High School Diploma - undefined
Puente High School
Basic Life Support (Infant, Child, Adult) - undefined
National CPR Foundation
CCMA – Certified Clinical Medical Assistant -
University of Texas – Arlington