CHRISTINA PATRICK
CARTHAGE,MS
Summary
Service-oriented, compassionate, and mission-driven professional, with years of hands-on patient care, retail, and sales experience. I am seeking to leverage my diverse skill set in a new role with a focus on delivering exceptional patient care and/or customer service. I am dedicated to effective communication and ensuring the highest quality of service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Certified Medical Assistant
Children's of Mississippi
2023.08 - Current
- Schedule surgeries, Appointments, and testing, perform chart preparation per clinic protocol, enter lab and radiographic studies as ordered by the provider, Enter Medication orders, as dictated by the provider
- Document and print instructions for patients, Review Completed Charts with provider between patients or at the completion of the clinic day, Update provider preference and clinic preference documents as necessary
- Answers/return Patient calls
- Supported clinic operations through patient intake and comprehensive preparation, improving workflow efficiency
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Clinical Certified Medical Assistant
University of Mississippi Medical Center
2018.10 - 2022.06
- Schedule surgeries, Appointments, and testing, perform chart preparation per clinic protocol, enter lab and radiographic studies as ordered by the provider, Enter Medication orders, as dictated by the provider
- Document and print instructions for patients, Review Completed Charts with provider between patients or at the completion of the clinic day, Update provider preference and clinic preference documents as necessary
- Answers/return Patient calls
- Supported clinic operations through patient intake and comprehensive preparation, improving workflow efficiency
- Complete Fmla
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Sales Representative
Maxxsouth Broadband
2016.04 - 2017.09
- Led consultations with prospective customers to match them with tailored services, achieving “Top Sales Representative” award in February 2017
- Built strong customer relationships, which contributed to increased sales and customer satisfaction
- Generated additional sales opportunities with upselling and cross-selling techniques.
Call Center Representative
Asurion
2015.03 - 2016.04
- Processed payments and provided technical support, resulting in improved customer service rating
- Cross-sold DIRECTV services, contributing to department sales goals
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Unit Clerk/CNA
Lackey Memorial Hospital
2013.01 - 2015.03
- • Managed admissions and discharges, ensuring accurate patient information
- Provided compassionate support to patients with activities of daily living (ADLs), fostering a positive patient experience
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Education
Associate of Science -
Holmes Community Collesge
2025-08
CCMA certification -
Institute of Health And Technology
09.2018
GED -
Brandon Adult Education Center
05.2009
Skills
- Analytical skills
- Critical thinking
- Time management
- Leadership skills
- Interpersonal skills
- Professional relationship building
- Knowledge of HIPAA
- Medical terminology
- EHR systems
- Teamwork
- Patient documentation
Accomplishments
- Recognized for going above and beyond the call of duty.
Certificationsawards
- Top Sales Representative, 02/01/17, Maxxsouth Broadband
- Bronze Career Readiness Certificate
- Employee Spotlight, University of Mississippi Medical Center
- Top Rating on most recent yearly evaluations
Certification
- Certified Medical Assistant (CMA)
Timeline
Clinical Certified Medical Assistant
Children's of Mississippi
2023.08 - Current
Clinical Certified Medical Assistant
University of Mississippi Medical Center
2018.10 - 2022.06
Sales Representative
Maxxsouth Broadband
2016.04 - 2017.09
Call Center Representative
Asurion
2015.03 - 2016.04
Unit Clerk/CNA
Lackey Memorial Hospital
2013.01 - 2015.03
Associate of Science -
Holmes Community Collesge
CCMA certification -
Institute of Health And Technology
GED -
Brandon Adult Education Center