Christina Pauta
Clearwater,Fl
Summary
Payroll Technician with 12+ years of combined experience in payroll support, client services, and administrative functions. Experienced in processing multi-state payroll for multiple client accounts ranging from small businesses to large staffing agencies with over 2,000 employees. Skilled in payroll reporting, invoicing, and benefits administration including 401(k) and insurance. Known for accuracy, efficiency, and strong client communication.
Overview
7
7
years of professional experience
Work History
Payroll Technician
United Employee Services
11.2022 - Current
- Process multi-state payroll for multiple client accounts, including staffing agencies with 2,000+ employees
- Utilize Worklio payroll system for payroll processing and reporting
- Ensure accurate payroll including timesheets, overtime, and leave tracking
- Serve as primary point of contact for payroll-related inquiries
- Handle payroll reporting and ensure compliance with regulations
- Support benefits administration including 401(k) and insurance
- Manage invoicing and billing for multiple companies
- Resolve payroll discrepancies efficiently
- Handle high-volume employee requests with professionalism
Customer Service Representative / Mentor
OneTouch Direct
07.2021 - 09.2022
- Managed high-volume customer interactions and resolved issues
- Trained and supported new hires
- Clearly explained processes to customers
Insurance Renewal Specialist
Florida Coastal Insurance
08.2019 - 04.2021
- Educated clients on policies and compliance
- Maintained accurate client records
- Built strong client relationships
Education
State College of Florida
Bradenton, FL06-2028
Skills
- Multi-State Payroll
- Worklio
- Payroll Reporting
- Benefits Administration (401k, Insurance)
- Multi-Client Payroll
- Invoicing & Billing
- Payroll Discrepancy Resolution
- Client Support
- Data Accuracy
Timeline
Payroll Technician
United Employee Services
11.2022 - Current
Customer Service Representative / Mentor
OneTouch Direct
07.2021 - 09.2022
Insurance Renewal Specialist
Florida Coastal Insurance
08.2019 - 04.2021
State College of Florida
Additional Experience
- Private Caregiver / HHA / Resident Aide / Lead Med Tech / File Clerk
- Provided administrative support, maintained records, and delivered high-quality service in fast-paced environments.