Christina Perales
Tonopah,AZ
Summary
Adept at medical office administration and patient-focused care, I significantly enhanced patient flow and reduced wait times at IMS Cardiology. My expertise in EKG administration and compassionate caregiving, coupled with a knack for efficient medical records management, positions me as a valuable asset to any healthcare team.
Overview
9
9
years of professional experience
Work History
Medical Assistant
IMS Cardiology
Avondale , Arizona
09.2019 - 03.2024
- Contacted medical facilities to schedule patients for admission.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Explained treatment procedures and physicians' instructions.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted back office patient processes to reduce office wait times.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Handled general office duties to support administrative staff during peak hours.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Robot Operator & Packer
Hickmans Family Farms
Tonopah, Arizona
06.2015 - 08.2019
- Loaded raw materials into feeder systems as necessary for robot operations.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Calibrated robot sensors and adjusted parameters in order to optimize production cycles.
- Ensured that robots were operating safely by following established safety protocols.
- Trained personnel in proper use of robotics equipment and software applications.
- Monitored robot performance for any malfunctions or errors, and troubleshot accordingly.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ05-2015
Skills
- Medical office administration
- Intake control
- Patient-focused care
- Electrodes placement
- Electronic medical records
- Compassionate caregiver
- Patient triage
- EKG administration
- Medical records management
- Telehealth coordination
- Calm and level-headed under duress
- Patient scheduling
- Medical records confidentiality
- Data entry
- Appointment setting
- Electronic health records
- Customer service
References
References available upon request.
Timeline
Medical Assistant
IMS Cardiology
09.2019 - 03.2024
Robot Operator & Packer
Hickmans Family Farms
06.2015 - 08.2019
High School Diploma -
Buckeye Union High School