Christina Perez
Cornwall ,NY
Summary
Dynamic Team Lead at Walmart with a proven track record in performance monitoring and coaching. Expert in conflict resolution and workplace safety, enhancing team productivity and service standards. Recognized for improving customer satisfaction through effective complaint resolution and maintaining high operational efficiency.
Overview
1
1
Language
16
16
years of professional experience
Work History
Team Lead
Walmart
Newburgh, NY
10.2020 - Current
- Supervised daily workflows to maintain store productivity and service standards
- Coached associates on safety procedures, task execution, and customer service expectations
- Coordinated merchandise replenishment, zoning, and stock organization across assigned area
- Monitored team performance and addressed scheduling, attendance, and coverage gaps
Housekeeper
Salvation Army College for Officer Training
Suffern, NY
03.2011 - 10.2020
- Cleaned dormitory rooms, classrooms, and common areas to maintain sanitary, welcoming conditions.
- Sanitized restrooms and high-touch surfaces using approved cleaning supplies and safety procedures.
- Changed linens, made beds, and restocked room amenities for guest readiness.
- Operated vacuum, mop, and floor-care equipment to support consistent facility upkeep.
Cashier
Timberland Factory Store
Central Valley, NY
03.2012 - 07.2017
- Processed cash, credit, and gift card transactions accurately using POS system.
- Assisted customers with product questions, sizing, and store policies.
- Handled returns, exchanges, and refunds while maintaining transaction accuracy.
- Balanced register drawers and resolved cash discrepancies efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Harry S Truman
The Bronx, NYSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Workplace safety
- Complaint resolution
- Employee evaluation
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Walmart
10.2020 - Current
Cashier
Timberland Factory Store
03.2012 - 07.2017
Housekeeper
Salvation Army College for Officer Training
03.2011 - 10.2020
High School Diploma -
Harry S Truman