Dynamic and enthusiastic administrative professional with a strong background in executive sales support, eager to leverage skills for career advancement. Proficient in Microsoft Suite and committed to continuous learning, consistently demonstrating exceptional organizational and communication abilities. A quick learner and dedicated team player, ready to contribute effectively to team objectives and drive organizational success. Excited about the opportunity to collaborate with seasoned professionals to create a meaningful impact within the organization.
Work History
Executive Sales Assistant
2 Years 8 Months
Sunline Products | 10.2023 - Current
Facilitated sales operations as a Sales Assistant, supporting Co-Owner and VP of Sales.
Acted as primary support to a remote VP of Sales, managing day-to-day operations and priorities
Acted as the primary contact between co-owners clients and vendors, to ensure clear communication and efficient workflow
Created and implemented SOPs for sales assistants; trained new hires on company policies, systems, and procedures
Prepared presentations and sales materials using SAGE software and Printavo print management software
Conducted thorough reviews of completed jobs to ensure accuracy prior to submission for invoicing.
Ran business-related errands as needed
Maintained positive relationships with top-tier clients, ensuring their needs were met and fostering long-term loyalty.
Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
Increased client retention rate by proactively addressing potential issues before they escalated into major problems.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Informed customers of promotions to increase sales productivity and volume.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Etsy Shop Owner
1 Year 2 Months
Etsy.com | 12.2022 - 02.2024
Leveraged online advertising to promote products within digital communities, skillfully setting up and executing captivating product photoshoots. With an eye for detail, I selected props, styling, and lighting to enhance visuals, and adeptly edited photos digitally for an appealing appearance. I demonstrated a strategic approach by identifying fitting marketing channels and target customers for successful campaigns.
Engaged with customers to understand their needs, providing optimal solutions and addressing questions. By analyzing feedback and resolving issues, I consistently improved the online shopping experience, ensuring customer satisfaction.
Proficient in graphic design software including Adobe Illustrator
Executive Assistant
3 Months
First Imperial Markets Inc. | 04.2023 - 07.2023
Managed end-to-end employee onboarding and payroll processing using QuickBooks Online, ensuring accurate validation of work hours and attendance.
Efficiently handled financial transactions in QuickBooks Online, including sending invoices, paying contractors, processing ACH payments, domestic and international wire transfers, managing expenses for multiple businesses, and ensuring accuracy in general ledger entries.
Managed all aspects of skilled tradespeople, from sourcing and scheduling appointments with electricians, welders, etc., to coordinating with logistics department for incoming and outgoing shipments.
Acted as the primary point of contact for recycling projects and collaborated with senior management to initiate new projects.
Assisted in various processes, including attending meetings, taking notes, and tracking action items.
Streamlined office operations by updating and maintaining confidential databases, managing office systems for efficient documentation handling, promoting team productivity through well-organized and stocked supplies, and maximizing record completeness and efficiency.
Cake Decorator
6 Years
Hummingbird Bakery | 04.2017 - 04.2023
Cake Decorator
1 Year 8 Months
Whole Foods Market | 02.2020 - 10.2021
Cake Decorator
1 Year 1 Month
Fulshear Bakery | 01.2019 - 02.2020
Cake Decorator
3 Years
The Sweet Boutique | 06.2015 - 06.2018
Education
Certificate - Patisserie and Baking
Le Cordon Bleu College of Culinary Arts | Austin, TX, US | 02.2010
Skills
Google Suite
Microsoft Office
Customer service
Multitasking
Communication skills
Organizational skills
Attention to detail
Quality control
Problem-solving
Account & vendor management
Data entry
Adobe Illustrator
Languages
English
Native or Bilingual
Spanish
Professional Working
Additional Information
Authorized to work in the US for any employer. References upon request.