Christina Pham
San Diego,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior sales and customer service.
Overview
4
4
years of professional experience
Work History
Marketing and Field Sales Representative
Techtronic Industries - TTI
11.2022 - Current
- Developed and maintained strong working relationships with professionals within assigned territory
- Contributed to team objectives in fast-paced environment
- Monitored weekly sales and analyzed monthly results to identify additional opportunities, forecast market trends, and leverage extra in-store merchandising
- Highly effective in self-directed work environment, managing day-to-day operations and decisions
- Successful in conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Developed, maintained and utilized diverse client base
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Attended monthly sales meetings and quarterly sales trainings
Event Marketing Specialist
Techtronic Industries - TTI
03.2022 - 11.2022
- Drive best-in-class sales and service directly to consumers
- Contributed to event marketing, sales and brand promotion
- Supported and implemented strategic corporate brand marketing initiatives and promotional activities
- Created customized marketing materials to increase product awareness
- Initiated and provided in-store product training sessions and demonstrations to educate store associates, management, and customers
- Planned, executed, and hosted demo events, store walks, trade shows, etc to push sales
Digital Marketing Program Support
Epsilon Data Management
08.2019 - 03.2022
- Reviewed and responded to requests, inquires, and issues related to Epsilon's Automotive eStrike program in a timely manner
- Operated a variety of data management software, including spreadsheet and database applications with documenting transactions
- Assisted in operational monitoring activities using internal tools
- Prepared daily, weekly, and monthly reports relating to campaign performance
- Managed creative uploads following documented procedures to ensure company compliance
- Maintained and retained long-standing relationships with clients and marketing reps
- Coordinated with other departments to fulfill/resolve issues
- Completed routine tasks thoroughly, accurately and with attention to detail
- Collaborated with internal departments to build digital experiences and achieve marketing goals
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness
Education
Bachelor of Arts - Communications
California State University - San Marcos
San Marcos, CA05.2019
Skills
- Business Development
- Effective Customer Service
- Attention to Detail
- Excellent Time Management
- Highly self-reliant
- Effective problem solver
- Organized
- Microsoft Outlook, Word, Powerpoint, and Excel
Timeline
Marketing and Field Sales Representative
Techtronic Industries - TTI
11.2022 - Current
Event Marketing Specialist
Techtronic Industries - TTI
03.2022 - 11.2022
Digital Marketing Program Support
Epsilon Data Management
08.2019 - 03.2022
Bachelor of Arts - Communications
California State University - San Marcos
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