Christina Presnall
713-408-3705
Cypress,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
Office Manager
Renew Body Contouring Medical Spa
Houston, TX
06.2014 - Current
- Started Business by introducing new software to help start booking appointments
- Creating on going educational of product knowledge, hands on workshops and Team building
- Increased sales performances by Consultations and upselling
- Office responsibilities, Payroll, Collections , Payment on Accounts
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Developed standard operating procedures for all administrative employees
- Compared vendor prices and negotiated for optimal savings
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Maintained computer and physical filing systems
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
Product Sales Manager
Amerejuve
Houston , TX
10.2012 - 06.2014
- Partnered successfully with side venders to produce double digit increases
- Strengthened company’s business by leading implementation of workshops and ongoing education
- Trained, coach and mentored staff to ensure smooth adoption of new program
- Worked directly with marketing team, managers and all employee to achieve amazing results.
- Developed and implemented effective service and retails sales strategies to boost sales by 300% and customer satisfaction ratings at 100%
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
Spa Manager
Faces365
Lubbock, TX
02.2009 - 01.2012
- Manage Spa with 9 employees
- Strengthened company’s business by leading implementation of monthly meetings and goals settings
- Trained, Coach and mentored staff to ensure smooth adoption of new program.
- Increased sales by selling month memberships and retail
Department Manager
Lifespa, LIFETIME FITNESS
Houston, TX
01.2005 - 01.2007
- Manage full service salon and spa with 18 employees
- Responsibilities including but not limited … Hiring, inventory control, team building, and motivation of employees, hitting goals, retails sales and services sales
- Hit goal by 105% from last year
- 3rdQuarter Artistry winner, #1 company with secrets shops
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Conducted research, gathered information from multiple sources and presented results
- Increased customer satisfaction by resolving issues
- Led projects and analyzed data to identify opportunities for improvement
Location Manager
Beauty Brands
Houston, TX
01.2001 - 01.2003
- Manage full service salon and Spa in Copperfield area, with over 40 employees, 23 of them being Salon Professionals
- Store had over 10,000 sku’s of professional skin and hair care lines
- Responsibilities included but not limited to P&L, inventories , increases in sales both retail and service
- Recruiting, Team Building, employee motivation, and technical skills.
- Increase sales by 25%
- Traveled to 3 different locations to scout and select appropriate ones for various scenes.
- Anticipated, resolved and prevented operating difficulties through successful policies.
Salon Manager
Regis Corporation, Mastercuts
Lubbock, TX
01.1985 - 01.2001
- I worked for Regis Corporation for 17 years in Mastercuts division with hard work and dedication I worked myself to area supervisor in Houston TX
- Supervised 13 salons and worked mainly with Managers , duties including, hiring, training technical skills, inventory control, payroll control and P&Ls had growth for 4 consecutive years and got to travel around the world
- Managed number 1 store for 9 years and won most prestigious award can win (The President Award) in Lubbock TX.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
Dale Carnegie Training -
Jesse Lee Hair Design
Lubbock06.1984
Skills
- Client account Management
- Effective Leader
- Staff Training /Development
- Clients Relations
- HR Skills / Relationship Building
- Customer Service- oriented
- Human resources management
- Multi-Unit Management
- Retail Sales Specialist
- Policy and procedure modification
- Workflow planning
- Excellent multi-tasking ability
- Payroll and budgeting
Timeline
Office Manager
Renew Body Contouring Medical Spa
06.2014 - Current
Product Sales Manager
Amerejuve
10.2012 - 06.2014
Spa Manager
Faces365
02.2009 - 01.2012
Department Manager
Lifespa, LIFETIME FITNESS
01.2005 - 01.2007
Location Manager
Beauty Brands
01.2001 - 01.2003
Salon Manager
Regis Corporation, Mastercuts
01.1985 - 01.2001
Dale Carnegie Training -
Jesse Lee Hair Design