Christina Rahayu
Mason City,IA
Summary
Results-driven Store Manager with expertise in inventory management, cash handling, and team leadership. Proven track record in enhancing customer service standards and optimizing daily operations.
Overview
9
9
years of professional experience
Work History
Store Manager
Restaurant Mason city
Mason City, Iowa
04.2017 - Current
- Managed daily store operations and ensured smooth workflow.
- Assisted customers with product selection and inquiries.
- Trained new employees on store policies and procedures.
- Maintained inventory levels through regular stock checks.
- Organized store displays to enhance visual appeal.
- Processed sales transactions accurately and efficiently.
- Collaborated with team members to resolve customer issues.
- Monitored cleanliness and safety standards throughout the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Science in Nursing - Nursing
Nursing School
Indonesia 08-2000
Skills
- Inventory management
- Customer relationship management
- Cash handling
- Team leadership
- Customer service standards
- Problem solving
- Retail inventory management
- Inventory control
- Bank and safe deposits
- Employee terminations
- Store opening and closing procedures
Timeline
Store Manager
Restaurant Mason city
04.2017 - Current
Bachelor of Science in Nursing - Nursing
Nursing School