Christina Basso
Bloomfield,NJ
Summary
Exceptional Operations Manager focused on successful team building, safety compliance, and operational improvements. Reliable team player committed to building high-performing teams. Well organized, attentive to detail and vigilant in achieving safety impact objectives.
Overview
17
17
years of professional experience
Work History
Operations Manager
Fed Ex Ground
South Hackensack, NJ
05.2020 - Current
- Work in a matrix management environment with oversight of division level managers, operations, human resources, safety and compliance.
- Lead warehouse improvement initiatives to advance operational efficiencies and increase safety measures.
- Cultivate and strengthen relationships among package handler team using strong issue resolution and dynamic communication skills.
- Lead weekly employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Adapt quickly to change to meet dynamic business needs; Display flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner.
Hair Salon Owner
Plaza Madrid Salon
Bloomfield, NJ
01.2005 - 05.2020
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking and accounting processes.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Education
Associate of Science - Applied Science
Eastwick College
Nutley, NJ07.2022
Bachelor of Science - Business Administration
Berkeley College
Little Falls, NJ05.2006
Skills
- Originality and Creativity
- Customer Service Management
- Employee Motivation
- Multitasking and Prioritization
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Operations Manager
Fed Ex Ground
05.2020 - Current
Hair Salon Owner
Plaza Madrid Salon
01.2005 - 05.2020
Associate of Science - Applied Science
Eastwick College
Bachelor of Science - Business Administration
Berkeley College