Philip Prinzi
Cape Coral,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
Refinery Number One
Bonita Springs, FL
09.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Barista
Dunkin' Donuts
Fort Myers, FL
06.2020 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Assistant Manager
Norman Love Confections
Fort Myers, FL
06.2019 - 05.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Coffee Barista
Starbucks
Orlando, FL
05.2018 - 05.2019
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Customer Service Cashier
Norman Love Confections
Fort Myers, FL
01.2015 - 04.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate of Arts - Business
Valencia College
Orlando, FL09.2018
Skills
- Training Management
- Originality and Creativity
- Supplier Monitoring
- Focus and Follow-Through
- Department Oversight
- Deadline Management
- Performance Assessment
- Decision Making
Timeline
Operations Manager
Refinery Number One
09.2020 - Current
Barista
Dunkin' Donuts
06.2020 - 09.2022
Assistant Manager
Norman Love Confections
06.2019 - 05.2020
Coffee Barista
Starbucks
05.2018 - 05.2019
Customer Service Cashier
Norman Love Confections
01.2015 - 04.2019
Associate of Arts - Business
Valencia College