Christina R. Boyd
Hoschton,Georgia
Summary
Business systems professional with exceptional interpersonal skills and a strong sense of urgency to meet deadlines and deliver results. Expertise in gathering business requirements, data mapping, software testing, and process documentation. Proven ability to collaborate effectively with key stakeholders, translating complex business needs into actionable insights for technical developers. Detail-oriented problem solver dedicated to continuous learning and adaptability, consistently driving successful software implementations that enhance operational efficiency.
Overview
33
33
years of professional experience
Work History
Business Systems Analyst II
Wayne Sanderson Farms LLC
Oakwood, GA
01.2016 - Current
- Meet with decision makers, systems owners and end users to define business, financial and operations requirements and systems goals, and identify and resolve systems issues.
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
- Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
- Review and analyze effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Lead planning, design, development, testing and deployment of new applications and enhancements to existing applications.
- Conduct research on software and hardware products justifying recommendations and supporting purchasing efforts.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems.
- Create and approve system design proposals.
- Ensure compatibility and interoperability of in-house and cloud based systems.
- Create systems models, specifications, diagrams and flowcharts providing direction to system programmers.
- Coordinate and perform in-depth tests for modified and new systems, and other post-implementation support.
- Provide orientation and training to end users for all modified and new systems.
- Provide subject matter expertise within the functional/process area in overall support of project goals.
- Lead evaluation of effectiveness of current/future logistical processes, and make recommendations regarding cost reduction, process improvement opportunities, and implement solutions.
- Lead development and documentation of 'As Is' and 'To Be' processes formalizing blueprint for solution and approvals.
- Develop business test cases and test scripts in conjunction with end users facilitating acceptance testing, sequencing and approvals.
- Develop project plans within assigned functional area; deliver and monitor progress, identify issues, resolve issues, and communicate status to project leads and other team members as appropriate.
- Responsible for gathering requirements and gap analysis, and providing quality documentation of detailed user/business requirements facilitating proto-typing, configuration and development of functional reports.
- Complete understanding and adherence of software development cycle and established departmental standards.
- Lead JAD (Joint Application Development) sessions comprising of cross-functional teams.
- Work as a collaborative team member to influence positive actions and foster accountability of other team members.
- Translate business requirements into functional specifications for developers.
- Provide project management support using methodologies like Agile and Waterfall.
- Responsible for development and documentation of business practices for functional area as assigned.
IT Help Desk Specialist
Wayne Farms LLC
Oakwood, GA
10.2014 - 07.2016
- Field incoming requests to Service Desk via telephone and e-mail ensuring courteous, timely and effective resolution of issues.
- Assist in daily helpdesk operations.
- Interview users, collecting information regarding problems and leading users through diagnostic procedures to determine source of error.
- Document all pertinent end user information, including name, department, contact information and nature of problem or issue.
- Prioritize and schedule problems, escalating problem (when required) to appropriately experienced technician.
- Record, track and document service desk requests, including all successful and unsuccessful decisions made, and actions taken to final resolution.
- Access software updates, drivers, knowledge bases, and FAQ resources on Internet/Intranet aiding in problem resolution.
- Identify and learn appropriate software and hardware used and supported by organization.
- Test software and hardware to evaluate ease of use and whether product will aid users’ work performance.
- Perform post-resolution follow ups to help requests.
- Develop help sheets and FAQ lists for end users.
- Reinforce SLAs managing end-user expectations.
- Evaluate documented resolutions and analyze trends to prevent future problems.
- Alert management to emerging trends in incidents.
- Assist in evaluating help desk policy and procedures including helpdesk software and tools upgrades.
- Assist in software releases and roll-outs and communication to end users.
- Provide guidance to junior team members.
IT Administrative/Purchasing Assistant
Wayne Farms LLC
Oakwood, GA
10.2013 - 10.2014
IT Support Assistant, National Poultry Improvement Specialist
Georgia Poultry Laboratory Network
Oakwood, GA
01.1993 - 01.2013
Education
West Hall High School
Oakwood, GAMicrocomputer Specialist credits -
Lanier Technical College
Gainesville, GA05-2003
High School -
West Hall High School
Oakwood, GASkills
- Research and analysis
- Requirements Gathering
- Data mapping
- Use case development
- User acceptance testing
- Process documentation
- Technology Implementation
- Production support
- Cross-functional collaboration
- Reliability
- Self-motivation
- Relationship building
Timeline
Business Systems Analyst II
Wayne Sanderson Farms LLC
01.2016 - Current
IT Help Desk Specialist
Wayne Farms LLC
10.2014 - 07.2016
IT Administrative/Purchasing Assistant
Wayne Farms LLC
10.2013 - 10.2014
IT Support Assistant, National Poultry Improvement Specialist
Georgia Poultry Laboratory Network
01.1993 - 01.2013
West Hall High School
Microcomputer Specialist credits -
Lanier Technical College
High School -
West Hall High School