Christina Richardson
Jacksonville,FL
Summary
Driven, organized and motivated professional eager to apply time management and organizational skills in various environments. Decisive leader and creative problem solver with 4 years of healthcare experience. Adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
UBMD Surgery
Buffalo, NY
04.2018 - 11.2019
- Personal surgery scheduler for 3 physicians across multiple hospitals.
- Answer phones and triage accordingly. Schedule office or hospital-based procedures, surgeries, diagnostic testing, clearances and follow-up.
- Ensure physician/provider productivity by maintaining their calendars; scheduling appointments, professional meetings, consultations and conferences.
- Compiled and maintained medical charts and reports in complex digital databases.
- Completed insurance verification's, authorization, and claim forms for patient intake and processing.
- Disability, Workers Compensation, FMLA, and No-Fault paperwork
- Provided facilities and educated patients with applicable instructions, pre-admission testing, forms and consents necessary for procedures/surgery to take place.
- Functioned as liaison between Patient and Provider to deliver excellent patient care and positive patient experience.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Medical Secretary
James E. Lemire, M.D.
Crystal River, FL
08.2001 - 01.2004
- Patient check-in/checkout; scheduling next appointment, obtaining any necessary referrals or authorization, and collecting any insurance payments or fees due.
- Managed multi-line telephone system
- Scheduled and confirmed patient appointments for diagnostic, surgical and medical consultations.
- Conducted patient interviews to complete documents, case histories and intake/insurance forms.
- Compiled physical and digital documents, charts and reports to maintain medical records.
- Routed patient messages or documents, such as laboratory results, to appropriate staff.
- Operated office equipment, such as voice mail messaging systems, scanner, printer, copier, and credit card machines.
Education
Associate of Science - Medical Billing And Coding
Everest University - Tampa
Tampa, FL01.2013
Skills
- Healthcare/Patient operations
- Front desk operations
- Active listener/problem solver
- Organizational standards
- Interdepartmental collaboration
- Strong written/verbal communication
- Multi-line phone systems
- Critical thinking/decision making
- Adept multitasker
- Microsoft Office
- HIPAA Compliance
- Punctual and Hardworking
Timeline
Patient Care Coordinator
UBMD Surgery
04.2018 - 11.2019
Medical Secretary
James E. Lemire, M.D.
08.2001 - 01.2004
Associate of Science - Medical Billing And Coding
Everest University - Tampa
Similar Profiles
Micah SuckowMicah Suckow
Physical Therapist Assistant at UBMD Orthopaedics & Sports MedicinePhysical Therapist Assistant at UBMD Orthopaedics & Sports Medicine
Isabella BoswellIsabella Boswell
Medical Assistant at UBMD Orthopaedics & Sports MedicineMedical Assistant at UBMD Orthopaedics & Sports Medicine
Lisa SeguinLisa Seguin
Medical Secretary/Medical Administrative Secretary at UBMD Orthopaedics & Sports Medicine - D. BissonMedical Secretary/Medical Administrative Secretary at UBMD Orthopaedics & Sports Medicine - D. Bisson
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank