Christina Robinson
Atlanta,USA
Summary
Customer service professional with extensive experience in remote support, patient assistance programs, data entry, and medical documentation. Expertise in handling sensitive information, ensuring HIPAA compliance, and accurately processing patient records using ICD-10 codes. Capable of managing high-volume workloads and resolving customer concerns while mentoring new team members.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
5
5
years of professional experience
Work History
Patient Assistance Program Specialist & Mentor
KnipperRx Pharmacy
Atlanta, GA
08.2025 - Current
- Process patient assistance and Medicaid applications for medication access programs while ensuring accuracy and compliance with program requirements.
- Review clinical and insurance-related documentation to verify eligibility and support medication approval workflows.
- Communicate with patients and healthcare providers regarding missing information, application status updates, and processing delays.
- Applied ICD-10 codes and medical terminology to accurately review patient documentation and process cases.
- Facilitated refill processing, insurance workflows, and coordination between patients and internal departments to ensure seamless medication access.
- Utilize ICD-10 codes and medical terminology when reviewing patient documentation and processing cases.
- Maintain HIPAA compliance while handling confidential patient and insurance information.
- Mentor and train new team members on workflows, documentation standards, and system navigation.
- Handled multiple priorities in fast-paced remote healthcare environment, ensuring accuracy and timely completion of tasks.
Customer Service Representative
Connexus Resource Group
Atlanta, GA
11.2024 - 08.2025
- Supported multiple footwear brand campaigns for Connexus Resource Group, enhancing brand presence for Marc Fisher, Nine West, Rockport, Hunter Boots, Easy Spirit, and Earth Shoes.
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Collaborated with team members to optimize service processes and improve response times.
- Utilized CRM software to track interactions and maintain accurate records of customer issues.
- Trained new representatives on company policies and effective communication techniques.
- Maintained accurate customer records and documentation while resolving issues efficiently.
- Maintained accurate customer records and documentation to resolve issues efficiently and ensure a seamless customer experience.
- Collaborated with internal departments to address escalated concerns, contributing to improved customer satisfaction.
Wow Crew Member
5 Below
Atlanta, GA
01.2024 - 10.2024
- Managed register operations and processed customer transactions efficiently.
- Provided exceptional customer service and addressed customer concerns promptly to enhance satisfaction.
- Supported store operations by stocking, merchandising, and conducting inventory counts to maintain product availability.
Remote Customer Service Representative
Majorel
02.2023 - 12.2023
- Assisted Apple customers with remote technical and customer service inquiries, ensuring timely and effective resolutions.
- Resolved customer issues efficiently, contributing to increased satisfaction and consistently meeting SLA targets.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with cross-functional teams to enhance service delivery and customer satisfaction.
- Documented customer interactions accurately in CRM system, ensuring data integrity and compliance.
Remote ERC DLS Associate
Amazon.com
05.2021 - 01.2023
- Managed leave of absence inquiries, ensuring high customer satisfaction through effective communication.
- Interpreted leave policies and facilitated system updates to enhance resolution times for inquiries.
- Managed inventory control processes, ensuring accuracy and consistency in stock levels.
- Developed and implemented streamlined workflows to enhance operational efficiency.
- Trained new associates on standard operating procedures and system navigation.
Education
High School - Computer And Information Sciences
Benjamin Banneker High School
Atlanta, GASkills
- ICD-10 Codes
- Medical Terminology
- HIPAA Compliance
- Application Processing
- Health Communication
- Data Entry
- CRM Software
- Customer Service
- Technical Support
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Process Improvement
- Project coordination
- Office Administration
- Training and instruction
- Performance evaluation
- Project coordination
Timeline
Patient Assistance Program Specialist & Mentor
KnipperRx Pharmacy
08.2025 - Current
Customer Service Representative
Connexus Resource Group
11.2024 - 08.2025
Wow Crew Member
5 Below
01.2024 - 10.2024
Remote Customer Service Representative
Majorel
02.2023 - 12.2023
Remote ERC DLS Associate
Amazon.com
05.2021 - 01.2023
High School - Computer And Information Sciences
Benjamin Banneker High School