Christina Rodriguez
Stockton,CA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
In Home Sales Expert
AT&T Mobility
San Ramon, CA
09.2020 - 06.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Motivated and trained numerous team members to meet and exceed sales goals through positive reinforcement.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Documented customer interactions using SalesForce to capture data in processing system.
Assistant Store Manager
Wireless Lifestyle By Sprint
Stockton, CA
10.2017 - 08.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Sales Associate
Macy’s
Stockton, CA
10.2006 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Model Alternative Continuation
Stockton, Ca05.2004
Skills
- Product Management and Pricing
- Emotional Intelligence
- Needs Understanding
- Continuous Improvement Strategies
- Product and Service Knowledge
- Closing Sales
- Inside and Outside Sales
- Customer Service and Assistance
- Store Organization
- Staff Development
- Commission Sales
Accomplishments
2020 Pinnacle Award Winner
Timeline
In Home Sales Expert
AT&T Mobility
09.2020 - 06.2022
Assistant Store Manager
Wireless Lifestyle By Sprint
10.2017 - 08.2020
Sales Associate
Macy’s
10.2006 - 09.2010
High School Diploma -
Model Alternative Continuation
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