Summary
Overview
Work History
Education
Skills
COURSES
Timeline
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CHRISTINA ROMERO

Houston,TX

Summary

Dedicated Sr Patient Services Representative with 10 years of experience supporting a high-volume OBGYN clinic at Houston Methodist. Demonstrated expertise in patient registration, scheduling, insurance verification, and Epic EMR. Known for delivering compassionate, patient-centered service, while ensuring efficient clinical operations. Recognized for professionalism, adaptability, and leadership in fast-paced environments, consistently resolving challenges with quick-witted and effective solutions. Committed to upholding Houston Methodist’s ICARE values and providing an exceptional experience for every patient.

Overview

12
12
years of professional experience

Work History

Independent Wine Ambassador

Texas Brand Amb / Liquid to Lips / High Profile
Houston, TX
01.2015 - Current
  • Represent premium spirit brands at promotional events, providing samples and product education to 50–100 customers per event.
  • Collect and track tasting participation, feedback, and inventory data using event forms and mobile apps.
  • Create detailed post-event reports summarizing customer feedback, engagement levels, and sales insights for brand partners.
  • Deliver high-quality customer service while promoting brand awareness in retail and hospitality settings.
  • Demonstrated reliability, organization, and self-management in independently managed event shifts.

Senior Patient Services Representative

Houston Methodist Willowbrook Hospital
Houston, TX
08.2015 - Current
  • Provide administrative and operational support for a busy multi-provider clinic, coordinating registration, insurance verification, appointment scheduling, medical records, and follow-up care with accuracy and efficiency.
  • Serve as lead front-desk representative, mentoring new hires, creating workflow guides, and training staff on EPIC, scheduling, and service protocols to ensure consistency and excellence.
  • Act as point of contact during supervisor absences, leading front-desk operations and supporting cross-functional collaboration with physicians, nurses, and administrative leadership.
  • Liaise with insurance agents and clinical staff to coordinate referrals, authorizations, and documentation, reducing delays and optimizing the patient experience.
  • Resolve patient concerns and de-escalate high-stress situations with professionalism, compassion, and adherence to Houston Methodist’s ICARE values.
  • Manage inventory and procurement of front desk supplies via Staples to maintain operational efficiency and cost control.
  • Recognized by peers and leadership for dependability, EPIC proficiency, and ability to foster a calm, solutions-focused environment under pressure.

Patient Service Specialist II

Baylor Scott and White
07.2013 - 07.2015
  • Delivered front-line patient support in a fast-paced urgent care walk-in clinic, managing patient check-in, registration, and insurance verification efficiently.
  • Scheduled same-day and follow-up appointments, prioritizing urgent cases to optimize patient flow.
  • Maintained accurate patient records in the EMR system, ensuring compliance with HIPAA regulations.
  • Collaborated closely with clinical staff to support smooth patient care and timely delivery of care.
  • Trained new staff and implementing workflow improvements to enhance patient experience and operational efficiency.
  • Recognized for ability to stay calm and organized during peak patient volumes and emergencies.

Education

Associate of Science -

Blinn College
TX
05.2014

Skills

  • Epic EMR System Proficiency
  • Patient Registration & Scheduling
  • Insurance Verification & Prior Authorization
  • Staff Training & Mentoring
  • Quality Assurance & Data Accuracy
  • HIPAA Compliance & Confidentiality
  • Customer Service & Conflict Resolution
  • Team Leadership & Collaboration
  • Time Management & Multitasking
  • Event Coordination
  • Microsoft Office 365
  • Strong Oral & Written Communication

COURSES

  • EPIC ADT Patient Lookup for Epic Access
  • Fostering A Growth Mindset in the Age of AI
  • Aligning Goals and Priorities to Manage Time

Timeline

Senior Patient Services Representative

Houston Methodist Willowbrook Hospital
08.2015 - Current

Independent Wine Ambassador

Texas Brand Amb / Liquid to Lips / High Profile
01.2015 - Current

Patient Service Specialist II

Baylor Scott and White
07.2013 - 07.2015

Associate of Science -

Blinn College

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