Christina Ross
Forestville,MD
Summary
Dynamic Leasing Consultant with a proven track record at Liberty Group, excelling in customer service and application processing. Skilled in utilizing CRM software to enhance tenant experiences and streamline property tours. Recognized for effectively managing lease documentation and fostering strong client relationships, ensuring high tenant satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Liberty Group
02.2024 - Current
- Assisted prospective tenants with leasing inquiries and property tours.
- Managed tenant applications, ensuring compliance with company policies and regulations.
- Coordinated lease documentation and facilitated timely renewals for current tenants.
- Utilized property management software to track occupancy rates and lease terms.
Collections Specialist
Gates Hudson
10.2021 - 08.2023
- Managed collections for delinquent accounts, ensuring timely follow-ups and minimizing outstanding balances.
- Analyzed payment histories to identify trends and prioritize collection efforts.
- Developed effective communication strategies to negotiate payment plans with clients.
- Documented all interactions in collection software, maintaining accurate and up-to-date records.
Leasing Consultant
Shady Side Garden Apartments
05.2011 - 01.2015
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
Largo High School
Largo MD06-1988
Skills
- Customer service expertise
- CRM software
- Application processing
- Property tours
- Telephone and email etiquette
- Property management knowledge
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Leasing Consultant
Liberty Group
02.2024 - Current
Collections Specialist
Gates Hudson
10.2021 - 08.2023
Leasing Consultant
Shady Side Garden Apartments
05.2011 - 01.2015
High School Diploma -
Largo High School