Christina Rossetti
Marblehead,MA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective multitasking and relationship building. Recognized for training new staff and maintaining high standards in hospitality service. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Justin Quesos
Los Angeles, CA
07.2020 - 04.2022
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Adapted quickly to high-pressure situations during peak hours, ensuring efficient service flow.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables simultaneously while maintaining attention to detail in service.
Beauty Sales Associate
Boston Beauty
Danvers, MA
09.2017 - 03.2020
- Led product demonstrations to enhance customer understanding and boost sales.
- Mentored new team members, fostering skill development and confidence in sales techniques.
- Implemented strategic merchandising plans to optimize store layout for increased customer engagement.
- Analyzed sales data trends to drive inventory decisions and improve stock levels.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
Bottle Service
Venu Icon Cure
Boston, MA
10.2018 - 05.2019
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Enhanced customer experience by providing personalized bottle service and attentive care to VIP guests.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
Server
Bricco Trattoria
Boston, MA
07.2018 - 11.2018
- Assisted in training new servers on restaurant procedures and menu offerings.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Participated in team meetings to discuss performance improvements and service enhancements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Private Nanny
Family
Swampscott, MA
02.2018 - 06.2018
- Designed and implemented engaging educational activities for children to enhance developmental skills.
- Managed daily schedules, ensuring timely transportation and adherence to routines.
- Provided supervision during outdoor activities, promoting safety and physical well-being.
- Developed nutritious meal plans tailored to children's dietary needs and preferences.
- Communicated effectively with parents regarding children's progress and behavior updates.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Hair Stylist
Beauty Loft Spa
Swampscott, MA
11.2017 - 02.2018
- Delivered personalized hairstyling services to enhance client satisfaction and loyalty.
- Utilized advanced cutting and coloring techniques to achieve desired results for diverse clientele.
- Maintained a clean and organized work environment in compliance with health and safety standards.
- Assisted in training new staff on salon procedures and customer service best practices.
- Recommended hair care products based on individual client needs, boosting product sales.
- Mixed pigments and used proper techniques to achieve desired color.
Hair Stylist
Elle Salon
Reading, MA
11.2016 - 08.2017
- Delivered exceptional hairstyling services, enhancing client satisfaction and loyalty.
- Executed haircuts, color treatments, and styling techniques tailored to individual client needs.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Advised clients on hair care products and styling options to promote healthy hair practices.
Classroom Assistant
Greg House
Lynn, MA
01.2014 - 05.2015
- Assisted teachers in preparing classroom materials and activities to enhance student engagement.
- Supported students with individual learning needs, fostering a positive educational environment.
- Implemented classroom management strategies to maintain order and promote effective learning.
- Collaborated with educators to develop lesson plans that accommodate diverse learning styles.
- Monitored student progress and provided feedback to improve academic performance.
Education
Early Childhood Education
Dean College
Franklin, MAEarly Childhood Education
Salem State University
Salem, MACosmetology
Hairs How
Wakefield, MAHigh School Diploma -
Marblehead Highschool
Marblehead, MA06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Organizational skills
- Multitasking Abilities
- Conflict resolution
- Relationship building
- Team building
Certification
- Licensed Cosmetologist - [Timeframe]
Languages
English
Timeline
Server
Justin Quesos
07.2020 - 04.2022
Bottle Service
Venu Icon Cure
10.2018 - 05.2019
Server
Bricco Trattoria
07.2018 - 11.2018
Private Nanny
Family
02.2018 - 06.2018
Hair Stylist
Beauty Loft Spa
11.2017 - 02.2018
Beauty Sales Associate
Boston Beauty
09.2017 - 03.2020
Hair Stylist
Elle Salon
11.2016 - 08.2017
Classroom Assistant
Greg House
01.2014 - 05.2015
Early Childhood Education
Dean College
Early Childhood Education
Salem State University
Cosmetology
Hairs How
High School Diploma -
Marblehead Highschool