Spa Coordinator
1 Year 5 MonthsBlazing Lotus Healing House | 03.2025 - Current
- Coordinated scheduling for spa services, optimizing therapist and client availability.
- Managed client inquiries and service bookings through multiple communication channels.
- Developed training materials for new staff, ensuring consistency in service delivery standards.
- Oversaw inventory management of spa products, maintaining optimal stock levels to meet demand.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
Nail Technician/Independent Contractor
1 Year 4 MonthsBack Alley Nails | 12.2022 - 04.2024
- Follow proper sanitation guidelines
- Specialty in nail art and knowledge on the latest nail trends.
- Customer Service and care
Server
9 Years 11 MonthsStone Bridge Grill | 08.2007 - 07.2017
- Managed orders efficiently using point-of-sale systems to streamline service.
- Resolved customer complaints promptly, maintaining a positive dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.