Christina Sanchez
Port Richey,Fl
Summary
Dedicated, Resourceful, and Decisive Individual, with the ability to work in a fast paced changing environment. Able to Listen Attentively in Chaotic Situations and Retain Information. Handle multiple tasks concurrently. Excellent interpersonal and communication skills. Cooperative, patient, supportive, and loyal team player.
Overview
20
20
years of professional experience
Work History
Data Entry/Customer Service
American Home Bankers
03.2021 - 11.2023
- Managed incoming calls, while performing all data entry and administrative tasks. Which entailed, preparing documents for entry and transcribing from paper formats into computer files, using manual entry and or scanners.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Bartender/Cook
Country-way Golf course
01.2018 - 10.2020
- Cooked and prepared hamburgers, chicken sandwiches and chicken tenders as per request.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Filtered out Fryers, and Cleaned the Grill Nightly. Washed and cleaned all necessary appliances. Made sure everything was 100% before closing, so the next day would run smoothly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bank Teller/Vault Custodian
Wachovia Bank
02.2004 - 03.2009
- Cashed checks, printed out money orders, and certified checks per customers request.
- Was in charge of Vault Custodian, ATM Custodian, and Overnight Drop Deposits. Every morning I collected all night drop deposits, and appropriated all deposits into the rightful accounts.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer satisfaction.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma - Business & Law
Hillsborough Community College
Skills
- Workflow Management
- Escalation management
- Client Relationship Building
- Call center experience
- Data Entry
- Problem-solving aptitude
- Strong Work Ethic
- Computer Skills
- Multitasking and Organization
- Effective Communication
- Teamwork and Collaboration
Additional Information
Varsity Cheerleader at Thomas Jefferson High School in Tampa Florida. Starting from Ninth Grade August 1996 to my Senior Year May 2000. Played fast pitch Softball at my High School as well. Member of SGA (Student Government Association) and FUNDING THE LESS FORTUNATE club.
References
Vaughn Rice, (813) 263-6403, 05/2001-2003
Timeline
Data Entry/Customer Service
American Home Bankers
03.2021 - 11.2023
Bartender/Cook
Country-way Golf course
01.2018 - 10.2020
Bank Teller/Vault Custodian
Wachovia Bank
02.2004 - 03.2009
High School Diploma - Business & Law
Hillsborough Community College
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