Sashwel Fowler
Auburndale
Summary
Customer service professional with expertise in delivering client support and resolving issues. Skilled in problem-solving and client relations, effectively managing high-volume tasks while ensuring accuracy. Strong communication enhances customer satisfaction and supports operational efficiency in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Data Entry/Customer Service
Dundee Citrus Growers Association
10.2025 - 01.2026
- Processed and verified orders, reports, and email confirmations for accuracy, ensuring timely order fulfillment
- Supported customer service calls, order inquiries, and follow-ups to enhance customer satisfaction and retention
- Entered and updated records using GFS systems and Excel spreadsheets to maintain accurate and accessible data
- Maintain logs, reconcile records, and document return-mail details
Front Desk Sales Associate
Hand & Stone Massage and Facial Spa
Winter Haven
04.2025 - 09.2025
- Sold memberships and gift cards while actively promoting spa services to increase client engagement
- Handled inbound calls and resolved customer inquiries, providing effective service support to enhance customer satisfaction
- Managed appointments and client records in Zenoti and Microsoft systems to ensure seamless service delivery
- Maintained accurate documentation and front-desk records
Front Desk Manager
Stretch Zone
Winter Haven
10.2023 - 09.2024
- Delivered customer support for scheduling, memberships, and service inquiries, enhancing client satisfaction
- Ensured accuracy of client records and appointment data, facilitating seamless operations
- Assisted daily operations and cooperated with team members to improve workflow
On Call Restaurant and Catering Manager
Island Frydays
Cincinnati
08.2009 - 01.2023
- Hired, trained, and supervised staff to ensure smooth daily operations
- Oversaw catering operations and scheduling, ensuring timely remote order processing
- Consulted with clients to coordinate customized catering events
- Handled customer inquiries, complaints, and follow-ups professionally
- Maintained accurate records, inventory logs, and vendor accounts while managing cash handling and budgets
- Balanced multiple priorities in a fast paced environment
Customer Service Operations Agent
American Airlines
Cincinnati
06.2019 - 08.2022
- Ensured manifest accuracy and weight balance, maintaining compliance with industry standards
- Collaborated with cross-functional teams to meet on-time departure goals
- Executed time-sensitive tasks while adhering to safety regulations to facilitate on-time departures
- Managed high-volume cargo and baggage data with handheld scanners to support operational efficiency
Education
Licensed Esthetician - Cosmotology
Moler-Pickens
Hamilton01-2021
Diploma - Computer Technology
Glen Este High School
Cincinnati, OH01-2007
Skills
- Customer Service & Client Relations
- Strong Verbal & Written Communication
- Problem-Solving & Conflict Resolution
- CRM Software (Zenoti)
- Appointment Scheduling & Calendar Management
- Order Processing & Customer Support
- Attention to Detail
- Multitasking & Time Management
- Quick Learner
- Team Collaboration
Timeline
Data Entry/Customer Service
Dundee Citrus Growers Association
10.2025 - 01.2026
Front Desk Sales Associate
Hand & Stone Massage and Facial Spa
04.2025 - 09.2025
Front Desk Manager
Stretch Zone
10.2023 - 09.2024
Customer Service Operations Agent
American Airlines
06.2019 - 08.2022
On Call Restaurant and Catering Manager
Island Frydays
08.2009 - 01.2023
Licensed Esthetician - Cosmotology
Moler-Pickens
Diploma - Computer Technology
Glen Este High School