Regina Tobin
Blauvelt,NY
Overview
28
28
years of professional experience
Work History
Data Entry/Customer Service
ARC-COM
Orangeburg, NY
10.2021 - Current
- Managed multiple customer inquiries through phone and email with precision.
- Handled customer quotations and system input of purchase orders promptly.
- Managed return authorization procedures effectively.
- Provided order status and backorder updates to sales team and showrooms.
- Updated and maintained detailed documentation of correspondence within company software.
- Delivered outstanding client support to build trust and loyalty.
- Collaborated with warehouse to verify accurate shipping of orders domestically and internationally.
- Facilitated communication between billing department and customers to address issues.
Data Entry Administrator
Active International
Pearl River, NY
08.2005 - 10.2021
- Enhanced accuracy and efficiency by meticulously proofreading data entries.
- Adapted efficiently to shifting workloads and priorities.
- Oversaw significant amounts of detailed data, maintaining accurate database entries.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Revised spreadsheets ensuring improved data monitoring.
- Enhanced workflows to maintain high standards of data entry correctness.
Customer Service Representative/ Sales Support
PENTAX Medical
Montvale, NJ
07.1997 - 09.2004
- Maintained composure in challenging circumstances while addressing conflicts.
- Managed conflict resolution effectively, promoting customer retention.
- Resolved complex customer issues with effective communication and problem-solving skills.
- Efficiently addressed customer inquiries regarding products, services, and company details.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built extensive understanding of products to identify solutions aligned with customer requirements.
- Increased positive client feedback through the development of rapport with customers.
- Ensured accurate logging of customer concerns and subsequent resolutions.
- Guided customers through company website navigation and order placement, enhancing user experience.
Education
Licensed Practical Nurse - Nursing
Bergen Pines School of Nursing
Paramus, NJ05.1998
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Workflow management
- Conflict resolution
Timeline
Data Entry/Customer Service
ARC-COM
10.2021 - Current
Data Entry Administrator
Active International
08.2005 - 10.2021
Customer Service Representative/ Sales Support
PENTAX Medical
07.1997 - 09.2004
Licensed Practical Nurse - Nursing
Bergen Pines School of Nursing