Christina Sanders
Birmingham
Summary
Seeking a Customer Service Rep role with 16 years of experience in customer-facing positions. Skilled in problem-solving, maintaining detailed records, and providing timely, quality service. Proven track record in managing staff, resolving customer inquiries, and ensuring satisfaction across retail environments.
Overview
19
19
years of professional experience
Work History
Customer Experience Coordinator
Marshall's
Hoover
05.2025 - Current
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Assisted in training new staff on customer service protocols and best practices.
- Managed scheduling for customer service representatives to ensure adequate coverage.
- Facilitated communication between departments to resolve customer issues efficiently.
- Monitored customer interactions for compliance with company standards and policies.
- Supported inventory management by coordinating product displays and layout adjustments.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Assisted customers with returning items and understanding applicable policies.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Participated in brainstorming sessions with colleagues to develop innovative solutions for enhancing the overall user experience.
- Managed check-out operations and upheld high standards of customers service.
- Assisted customers with product selection, ordering, returns and refunds.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Provided detailed product information and assistance to customers, improving product understanding.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Escalated complex customer issues to higher management for resolution.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
Case Worker
Aletheia house
Birmingham
05.2023 - 07.2024
- Managed a diverse caseload, providing comprehensive case management services, including intake assessments and appropriate referrals, while maintaining strict confidentiality and adherence to ethical guidelines.
- Maintained accurate and detailed client records, ensuring compliance with state regulations and laws, to facilitate effective case resolution and program support.
- Delivered timely and quality service to clients, addressing inquiries and resolving issues related to benefits, application processes, and program eligibility.
- Assisted clients in accessing resources for housing and employment support.
Assistant Store Manager
Zales The Diamond Store
Birmingham
09.2020 - 05.2023
- Developed operational guidelines to enhance store efficiency and ensured compliance with company policies.
- Managed daily store operations, including staff supervision, inventory control, and financial transaction oversight.
- Maintained rigorous financial record-keeping, contributing to the analysis of monthly financial outcomes to pinpoint improvement areas.
- Cultivated a team-oriented environment through clear communication, resolving customer issues, and mentoring new staff on service excellence.
Specialty Sales Representative
JC Penney
Birmingham
05.2017 - 09.2020
- Assisted in product selection by evaluating customer needs and aligning with product specifications and regulations.
- Resolved customer complaints through effective problem-solving, ensuring customer satisfaction and loyalty.
- Provided accurate transaction services as a cashier, alongside promoting products and informing customers on warranties, delivery schedules, and service contracts.
Assistant Store Manager
Family Dollar
Birmingham
02.2013 - 02.2016
- Developed effective merchandising strategies by highlighting promotional items, resulting in increased customer engagement and sales.
- Fostered productive vendor relationships, securing timely inventory restocks and adherence to supply chain requirements.
- Managed store operations, including supervising transaction accuracy and upholding safety protocols to maintain a compliant and secure environment for staff and customers.
Cashier and Customer Service
Publix Supermarkets
Birmingham
05.2007 - 05.2013
- Enhanced customer experience by delivering efficient and precise service, ensuring customer satisfaction through assistance with product location and inquiries.
- Maintained financial responsibility by accurately processing transactions, managing cash drawer, and detecting fraudulent activities to uphold company integrity.
- Contributed to store operations by supporting interdepartmental needs and upholding cleanliness standards at the checkout area, while adhering to safety protocols.
Education
High School Diploma - General
Woodlawn High School
Birmingham, ALSkills
- Customer Service
- Leadership
- Restaurant Experience
- Time Management
- Computer Literacy
- Guest Services
Timeline
Customer Experience Coordinator
Marshall's
05.2025 - Current
Case Worker
Aletheia house
05.2023 - 07.2024
Assistant Store Manager
Zales The Diamond Store
09.2020 - 05.2023
Specialty Sales Representative
JC Penney
05.2017 - 09.2020
Assistant Store Manager
Family Dollar
02.2013 - 02.2016
Cashier and Customer Service
Publix Supermarkets
05.2007 - 05.2013
High School Diploma - General
Woodlawn High School