Christina Scales
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Arise Customer Service Agent
Arise Virtural Solutions
01.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Lincare Holdings, Inc Specialty Pharmacy Division
01.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
North Forest Independent/Houston ISD
North Forest Independent/Houston ISD
01.2014 - 01.2022
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Receptionist Portion
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Alorica
01.2016 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Science;Major Education
Sam Houston State University
Huntsville, TX01.2006
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Customer Data Confidentiality
- Understanding Customer Needs
Timeline
Customer Service Representative
Lincare Holdings, Inc Specialty Pharmacy Division
01.2021 - 01.2022
Arise Customer Service Agent
Arise Virtural Solutions
01.2018 - Current
Customer Service Representative
Alorica
01.2016 - 01.2021
North Forest Independent/Houston ISD
North Forest Independent/Houston ISD
01.2014 - 01.2022
Bachelor of Science - Science;Major Education
Sam Houston State University
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