Christina Scaturro
Hampton,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic Senior Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Advance MSA (Remote)
Veteran Affairs Medical Center
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisting with Special projects from Supervisor, Lead and Cheif
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Communicating with Veterans and Vendors for Veteran care. Completing consults with HRSM, REFDOC and Optum systems. Communicating with Veterans to confirm appointments.
- Utilizing Sentara and Riverside portal through EPIC. Current Team is considered High Risk: Neurology, ESI, Pain Management and EEG's.
- Familiar with the use of Vista GUI scheduling, ISS. Utilizing CPRS and Capture display/Imaging to confirm documents have been scanned.
- Dictating Veteran charts when applicable.
- Training new
Senior Patient Care Coordinator
Procreate Fertility Center Of Virginia-7:00AM-4:30
06.2022 - 12.2023
- Schedule appointments per the scheduling policy accurately and in a timely manner
- Insurance verification with any insurance allowed on Availity, Cigna and United healthcare insurance
- HIPPAA, & PHI compliant
- Taking initiative to train newcomers and be the office manager at the Newport News location
- Ensure medical documentation is scanned to chart for timely consult closure and ongoing care needs are met
- Multitasking between medical records and answering emails throughout the day
- Maintaining a full schedule and rescheduling patients when needed
- Complying with policy and correcting errors within company schedules
- Responsible for conducting appropriate follow up with patient and their appointments
- Resolves issues as they arise and consults with the appropriate departments.
- Recommend improvements for the front office staff.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Centralized Referral Coordinator
JenCare Senior Medical Center
10.2021 - 06.2022
- Mon- Fri 8:00A-4:30P
- enent , Mammo, Dexa, PT, OT, ENT and Dermatology referrals for 3 providers for over 30 patients daily and for 5 locations
- Create referrals/authorizations for episodes of care prior to care being received. E Faxing referrals and demographics with PCP notes to the facility needing referral
- Researching medical records for new and existing patients through Riverside, Sentara and Bon Secours web access
- Documenting referrals with information to whom referrals were sent to.
- Works to strengthen and maintain interpersonal relations with management, volunteers, community service organizations, and staff.
Patient Coordinator/Receptionist
Surgical Suites of Coastal Virginia
03.2020 - 10.2021
- Mon-Fri 6:00A-2:30
- Assuring waiting room is clean and neat during shift
- Checking in patients
- Explaining rights and responsibilities to patients
- Scanning all Forms of ID/INSURANCE
- Scanning paper charts post op
- Verifying patients' information in system
- Making charts for pre op
- Coordinate patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure.
- Gathering updated Health and Physical documents from surgeon or PCM prior to surgery
- Collecting information for patients that request medical records
- Checking for any missed statements not paid
- Calling patients ahead of time for any payments due on date of service
Customer service
Comber Physical Therapy
02.2018 - 03.2020
- Answering telephone and taking messages for physical therapist
- Scheduling and adhering to cancel charges
- Collecting copay/coinsurance's applicable
- Insurance verification via telephone to ensure all information is correct for benefits
- Filing away flowsheets and pulling charts for day ahead patients
- Corresponding to emails in a timely manner
- Data entry
- Assuring all demographics are entered in correctly for billing purposes
- Utilize Microsoft 360.
Patient Service Coordinator
Patient First Urgent Care Center
07.2011 - 08.2017
- Customer Service, Insurance verification, RegisteringPatients at high volume
- Verifying all patient information
- Answering Multiline phone, E Fax Medical Records toPrimary Care Providers
- Cash Handling, Deposits and Credit Card balancing
- Answering Emails accordingly
- Filing Medical Records
- Assisting Coworker with projects and or Patient Account questions
- Finding errors in billing/insurance
- Inventory and Assisting newcomers
- Quarterly evaluations for staff.
Dr Daniel Lee Medical Office
11.2010 - 12.2010
- Completed 160 hours of externship, Clerical Duties included faxing, copying, Referrals to other doctors for patients
- Scheduling Urology, Mammograms, Follow-up appointments and cancellations
- Answering phones, vitals, weight, and height
- Assisting doctor with Clinical needs.
Education
Medical Billing And Coding -
Everest College
12.2011
Skills
- Medical Office Experience
- Medical Records
- Administrative Supervision
- Medical Terminology
- Customer Service
- HIPAA Regulations
- Communications Strategies
- Organizational skills
- Time management
- Phone etiquette
- Clerical experience
- Notary Public State of Virginia
Additional Information
- Authorized to work in the US for any employer
Timeline
Advance MSA (Remote)
Veteran Affairs Medical Center
12.2023 - Current
Senior Patient Care Coordinator
Procreate Fertility Center Of Virginia-7:00AM-4:30
06.2022 - 12.2023
Centralized Referral Coordinator
JenCare Senior Medical Center
10.2021 - 06.2022
Patient Coordinator/Receptionist
Surgical Suites of Coastal Virginia
03.2020 - 10.2021
Customer service
Comber Physical Therapy
02.2018 - 03.2020
Patient Service Coordinator
Patient First Urgent Care Center
07.2011 - 08.2017
Dr Daniel Lee Medical Office
11.2010 - 12.2010
Medical Billing And Coding -
Everest College
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