Christina Schoolman
Concord,NC
Summary
Management professional with 13+ years of Patient Access experience in various areas within the healthcare setting. Proven background in service excellence, regulatory compliance, process improvement, billing, customer and team safety and effective leadership in high volume, patient oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Epic Application Analyst
Novant Health, Inc
07.2022 - Current
- Evaluated technical needs of organization.
- Defined IT process workflows through meetings with stakeholders
- Assessed available technologies to create development specifications and detailed test cases.
- Supported organizational growth initiatives through involvement in strategic planning discussions around the expansion or addition of new services utilizing Epic applications.
- Analyzed technical problems with high accuracy and attention to detail.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Facilitated smooth transitions during software upgrades through effective change management strategies.
Patient Access Supervisor
Novant Health Matthews Medical Center
11.2019 - 07.2022
- Assures successful completion of patient registration in its entirety, upfront collections, initial financial assistance screening and patient responsibility estimates
- Responsible for effective ongoing quality, productivity, and efficiency by supervising employees within designated areas of responsibility (Admissions, Mammography & ED)
- Implemented interdepartmental hand-off process to ensure smooth patient transitions, increase effective communication, decrease wait time and drive patient satisfaction
- 2020 Tier 1 Press Gainey Survey Results.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
Patient Accounts Specialist
Atrium Health Corporate
04.2019 - 11.2019
- Surgery Benefits and Authorizations team lead
- Confirmed scheduled surgeries are a covered benefit with health plan
- Created estimates using health plan benefits to be sent to cash team to collect prior to date of service
- Verified authorizations were obtained accurately and submitted surgeries for reschedule if authorizations were incorrect or procedures unauthorized.
PFS Specialist
Atrium Health
01.2017 - 04.2019
- Filled vacancies within Corporate Patient Access
- Led projects within multiple facilities
- Supported numerous EPIC go-lives at multiple Atrium Health facilities.
Education
High School Diploma -
Central Cabarrus High School
Skills
- Data Analysis
- Staff Development and Training
- Regulatory Compliance
- Complex Problem Solving
- New Hire Orientation
- Remote Troubleshooting
- Quality Assurance
- Application Development
Certification
- Certified Healthcare Access Associate
- EPIC Grand Central
- EPIC Prelude
Timeline
Epic Application Analyst
Novant Health, Inc
07.2022 - Current
Patient Access Supervisor
Novant Health Matthews Medical Center
11.2019 - 07.2022
Patient Accounts Specialist
Atrium Health Corporate
04.2019 - 11.2019
PFS Specialist
Atrium Health
01.2017 - 04.2019
High School Diploma -
Central Cabarrus High School